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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Engineer - **Company:** Made Tech - **Location:** Bristol, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, Amazon Web Services, Application Lifecycle Management, Application Performance Management, JIRA, Automation of Tests, Software Bug Management, Cloud Computing, Code Coverage, Code Review, Data as a Services, Object-Oriented Software Development, Test-Driven Development (TDD), Solid Principles, Data Analytics, Zendesk, Terraform, Devsecops, Pagerduty, Servicenow, Programming Languages - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815452504-application-support-engineer ## About the Role * Demonstrated experience in application coding - making changes or bug fixing to an application code base * Experience with common IT Service Management (ITSM) tooling such as ServiceNow, Zendesk, PagerDuty and/or Jira Service Desk * Experience working with agile methodologies and agile ways of working * Experience with incident management * Experience with cloud technologies such as AWS * Experience with at least one programming language and knowledge of SOLID principles, object-oriented programming and TDD * Familiarity with IaC (Infrastructure as Code) such as Terraform, An increasing number of our customers specify a minimum of SC (security check) clearance to work on their projects. Successful candidates for this role must be eligible for SC, which requires 5 years UK residency and 5 years employment history (or full-time education). Candidates who are not eligible for SC will not be progressed further in the selection process. ## Description As an application support engineer at Made Tech you will work collaboratively within Managed Service teams to onboard new services without disruption, deliver enhancements, provide ongoing maintenance and support services, and continuously improve both digital services and service operations using DevSecOps practices and data-driven user analytics. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation., * Participate in proactive knowledge transfer activities with incumbent suppliers * Conduct code review and quality analysis, including the review of complete services and implementation of code scanning tooling * Review and improve technical documentation such as architecture overviews, deployment process definition and incident resolution runbooks * Ensure all requests for support are dealt with according to set standards and procedures, and suggest ways to improve those processes over time * Participate in incident investigation/root-cause analysis and deliver technical solutions targeting the root cause within agreed SLAs * Implement application enhancements to improve business performance, applying a holistic product lens to services * Provide out-of-hours support where necessary - shifts managed via on-call rota * Automate and improve monitoring of application performance, including setting up cloud and application-level monitoring tooling * Update documentation such as knowledge base articles, playbooks and service definitions * Apply test-driven development, ensure appropriate test coverage and evidencing testing outcomes * Design, build and maintain CI/CD pipelines including automated testing supporting multiple environments * Act as an active member of Made Tech's communities of practice, sharing knowledge and learning from others ## Related Videos - [AI in Leadership: How Technology is Reshaping Executive Roles](https://www.wearedevelopers.com/videos/1705-ai-in-leadership-how-technology-is-reshaping-executive-roles) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)