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# Junior Network Support Analyst/Engineer x 2 - New Role

- **Company:** RedRock Resourcing
- **Location:** Harrogate, UK
- **Experience:** Starter
- **Salary:** £27,500.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, CompTIA Network+, Data Centers, Monitoring of Systems, Network Troubleshooting, Wide Area Networks, Network Support
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815452378-junior-network-support-analystengineer-x-2-new-role

## About the Role

* Experience in a 1st or 2nd Line support role providing support on networking issues.
 * Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service
 * Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion.

## Description

This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution.

Duties will include:

 * Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
 * Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
 * Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
 * Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
 * System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.


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