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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Technician - **Company:** HGF Limited - **Location:** Leeds, UK - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Dynamic Host Configuration Protocol, Software Debugging, Document Management Systems, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, TCP/IP, Wide Area Networks, Enterprise Software Applications, Microsoft InTune, Computer Equipment, Build Management, Information Technology, Network Server, User Administration - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815448279-information-technology-support-technician ## About the Role * Experience in user management in Active directory/Entra environment. Exchange Online, Teams Admin Centre and Office 365 Admin experience * Some TCP/IP experience, LAN/WAN and VPN debugging * 1-2 years previous Helpdesk (telephone support) experience with proven ability of making the user feel at ease and confident their problem will be fixed. * 1-2 years strong working knowledge of Microsoft based operating systems. * DNS/DHCP * Understanding of PC/laptop hardware set-up and configuration including fault finding ## Description We are looking to recruit an IT Support Technician to provide a combination of first & second line helpdesk support, assisting with hardware and software problems via phone, email and in person for all HGF offices restoring service to the customer as quickly as possible. Provide informal 1-2-1 training to support users in using their equipment more effectively and where possible improve their knowledge and to provide self-support resolution wherever possible. HGF tries not to buy propriety software packages, preferring to create tailored systems in-house and because of this the IT team has direct access to business users when developing solutions. HGF's main solution 'Insite/Tempesta' is used by 98% of the people in the business, this is a totally bespoke and multi-functional system relied on by the business and is written by the team. To ensure its effectiveness and efficiency, it requires constant updating.The IT team has also recently written and rolled out a new document management system 'e-files'. In addition to ongoing development tasks, there is a long road map of further development required by the business., * To provide 1st line technical support across all key applications, networks and desktops/laptops; answering support queries via phone, email, ticket system and in person * To maintain a high degree of customer service for all support queries and adhere to all service management principles which require you to log and prioritise work tasks ensuring that each query is dealt with fairly and promptly. * To take ownership of user problems and be pro-active when dealing with user issues * Support users in the use of computer equipment by providing necessary training and advice. * Escalate more complex calls that you are not able to deal with to the relevant IT team member, clearly identifying any potential IT risks. * Carry out daily systems checks, such as back up checks, ensuring scripts are run, checking MDM Policies are applied etc and reporting any issues to the IT Infrastructure and Operations Manager when necessary. * Software build PCs/laptops using Intune. * Support of the IT environment, including servers, systems, networks, and other devices * Monitor antivirus portal and resolve issues. * PC setups and potential off-site visits (within the UK and Europe) ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [Answering the Million Dollar Question: Why did I Break Production?](https://www.wearedevelopers.com/videos/1171-answering-the-million-dollar-question-why-did-i-break-production) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany)