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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Engineer MSP- WAN/LAN - **Company:** IP PEOPLE LTD - **Location:** Manchester, UK - **Experience:** Experienced - **Salary:** £30,000.0 - £35,000.0 - **Contract:** Permanent contract - **Skills:** Wireless LAN, Application Firewall, Complex Networks, Data Centers, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Multi-protocol Systems, Network Architecture, Network Diagrams, Network Monitoring, Routing, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Diagnostic Tools, Transport Layer Security, Firewalls (Computer Science), Juniper, Information Technology, Network Support, Fortinet, Firewall Services Module, Cisco - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815447237-network-engineer-msp-wanlan ## About the Role * 2-3+ years' experience in a network support role, ideally within an MSP environment * Strong fundamentals across TCP/IP, DNS, DHCP, VLANs, routing, and switching * Hands-on experience supporting WLAN solutions * Firewall administration and troubleshooting experience (Fortinet or Palo Alto highly desirable) * Experience using network monitoring and diagnostic tools * Strong customer service mindset with excellent communication skills * Ability to interpret network diagrams and technical documentation * Calm, analytical problem solver who thrives in fast-paced environments * Comptia, Network +, CCNA, FCA, JNCIA-MistAI, CWNA, or equivalent certifications * Degree in networking, computer science, engineering, or related field * Experience with Juniper, Fortinet, Ruckus, and Cisco technologies * Understanding of WAN technologies including DIA, Ethernet WAN, VPNs, SD-WAN, MPLS, and Broadband, * Opportunity to work on cutting-edge full-fibre and next-generation network infrastructure * Strong investment in tooling, automation, and modern network architecture * Collaborative, engineering-led culture with real career progression * Hybrid working with flexibility and remote support * Exposure to large-scale, high-availability customer environments * Be part of a rapidly growing network team with ambitious plans ## Description As a Level 2 Network Support Engineer, you'll be responsible for resolving complex network issues, supporting enterprise customers, and maintaining the health and availability of a diverse managed service estate. You'll work closely with internal teams, suppliers, and customers, acting as a technical escalation point while also mentoring junior engineers., * Handle inbound customer and partner incidents, faults, and service requests within defined SLAs * Provide 2nd line support for customer LAN, WLAN, firewall, and routing environments * Troubleshoot WLAN issues including AP configuration, RF optimisation, and client connectivity * Diagnose LAN switching and routing problems, including performance and stability issues * Manage and troubleshoot firewalls, including rule configuration, VPNs (IPSec/SSL), and IPS * Maintain customer firewall policies and security configurations (Fortinet preferred) * Perform regular customer estate health checks and security audits * Produce Reason for Outage (RFO) reports, liaising with internal teams and suppliers * Organise access to managed infrastructure in data centres and local exchanges * Notify customers of planned maintenance and service-impacting changes * Accurately document incidents, fixes, and in-life changes within ticketing systems and KBs * Participate in a 24/7 on-call rota * Provide technical guidance and mentorship to junior engineers ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)