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# Desktop Support Engineer

- **Company:** Bank Of London
- **Location:** London, UK
- **Salary:** £50,000.0 - £65,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Microsoft Office, Azure Active Directory, Microsoft SharePoint, Microsoft InTune, Computer Equipment, Patch Management, Network Server
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815454756-desktop-support-engineer

## About the Role

* Working Experience of managing a Windows and Mac estate
 * Working Experience of Microsoft 365 and Microsoft Intune
 * Working Experience of Vulnerability and Patch Management of Endpoint Devices.
 * Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
 * High level of customer service and excellent communication skills;
 * The ability to work to tight deadlines
 * Work with hardware vendors to resolve equipment failures/problem
 * Proactive intervention and monitoring to prevent incidents when required

What you bring

 * Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
 * As this role is internally facing, we are looking for someone with a high level of customer service and excellent communication skills
 * A passion for technology
 * The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
 * Have comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
 * Experience in SharePoint support would be highly desirable.

## Description

* Providing day to day 1st and 2nd level support for both hardware and software
 * Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
 * Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
 * Supporting setting up desktops and troubleshoot, repair and maintain computer equipment (e.g. servers, desktop computers, printers, etc).


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