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# Product Support Technician | Catapult Sports

- **Company:** TheASPA
- **Location:** Leeds, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, LiveChat, Salesforce.Com, Software Troubleshooting, Information Technology, Zendesk
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815444773-product-support-technician--catapult-sports

## About the Role

* 1-2 years' experience within a technical support or customer support environment (desirable)
 * Degree or equivalent qualification in Computer Science, IT, Sports Science or related discipline (preferred)
 * Excellent written and verbal English communication skills
 * Experience using support ticketing systems (Salesforce or Zendesk preferred)
 * Strong troubleshooting and problem-solving abilities
 * Ability to work rotating shifts, weekends and extended hours supporting a global customer base
 * Excellent organisational skills and ability to manage multiple priorities
 * Understanding of elite sport and the challenges faced by athletes and coaches
 * Previous experience troubleshooting PC-based systems
 * Passion for sports technology and customer success

## Description

* Provide technical support via phone, email and live chat
 * Troubleshoot software, hardware and product-related issues
 * Deliver remote onboarding and product guidance for new users
 * Retain ownership of customer issues through to successful resolution
 * Escalate complex issues where appropriate while maintaining excellent customer communication

Product & Software Support

 * Assist with software installation, configuration and troubleshooting
 * Record and manage all customer support requests using internal ticketing systems
 * Create and maintain online support documentation and help centre content
 * Validate new software features and product updates
 * Help improve support processes and workflows
 * Work closely with Engineering and Product teams to investigate and resolve technical issues
 * Test products in real-world sporting environments
 * Contribute to continuous improvement across the global support function


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