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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Infrastructure Engineer - **Company:** HM Revenue & Customs - **Location:** Telford, UK - **Salary:** £37,682.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, Amazon Web Services, Microsoft Azure, Data Security, Software Design Documents, Linux, DevOps, Disaster Recovery, Network Troubleshooting, Windows Servers, Cloud Services, Ansible, Salesforce.Com, SAP (Applications), Systems Integration, Cloud Platform System, IT Architecture, SOAPAPI, Storage Technologies, Terraform, Servicenow - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815459066-infrastructure-engineer ## About the Role * Good working knowledge of LAN/WAN connectivity, network ports, protocols, connectivity testing/troubleshooting. * Awareness of automation technologies such as Terraform and Ansible. * Understanding of the importance of integrating multiple systems and how this can enhance value. * Good working understanding of IT architecture, infrastructure, and cloud services. * Awareness of technologies such as REST and SOAP APIs. * Understanding of IT Service Management and ITIL - familiarity with ITSM frameworks and ITIL best practices for service delivery and process optimisation. * Backup, storage technologies & disaster recovery solutions. * Proficiency in building and customizing integrations within enterprise platforms like ServiceNow, Salesforce, SNOW or SAP. * Producing and understanding technical documentation such as technical guides and solution design documents. * Problem-solving skills - ability to troubleshoot system issues, optimise workflows, and improve platform efficiency. * Communication and collaboration - ability to engage with stakeholders, translate business needs into technical solutions. * Knowledge of Agile methodologies - experience working in Agile or DevOps environments. * Security and compliance awareness - understanding of data security, governance, and compliance best practices. * Continuous learning mindset - willingness to adapt to platform updates, ITIL advancements, and new capabilities. * Understanding of IT Service Management (ITSM) - familiarity with ITSM frameworks and ITIL best practices for service delivery. ## Description * Ensuring services are integrated, delivered, and operated as required including the use of real-time monitoring to proactively address service-impacting issues. * Working with and supporting third parties in providing infrastructure services. * Working with technical architects to translate architectural designs into operations. * Providing input into technology roadmaps, projects and tasks. * Working as part of specialist teams and reporting to the Senior Infrastructure Engineer to build, manage, support and maintain solutions according to departmental policy. * Covering operational support hours between 08:00 and 18:00 and out-of-hours on call between 18:00 and 08:00 (weekdays) and 24 hours during weekends and bank holidays. * Knowledge and/or experience of supporting different operating systems such as Windows Server and Linux/Unix. * Understanding of physical, virtual & cloud-based infrastructure (AWS/Azure). ## Related Videos - [Infrastructure as Code: The Developer's Secret Weapon](https://www.wearedevelopers.com/videos/1221-infrastructure-as-code-the-developer-s-secret-weapon) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [The journey from developer to devops - what i've learnt along the way](https://www.wearedevelopers.com/videos/238-the-journey-from-developer-to-devops-what-i-ve-learnt-along-the-way) - [#90DaysOfDevOps - The DevOps Learning Journey](https://www.wearedevelopers.com/videos/548-90daysofdevops-the-devops-learning-journey) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)