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# Helpdesk Support Engineer

- **Company:** Sharepoint Guidance Ltd
- **Location:** Saint Leonards, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple Mac Systems, VoIP, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), Network Security, Microsoft Office, Routing, Remote Desktop Services, TCP/IP, Mobile Os, Firewalls (Computer Science)
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815464087-helpdesk-support-engineer

## About the Role

* You'll also have experience of mobile operating systems and an understanding of VoIP solutions
 * Windows Server Active Directory Management and GPOs
 * Industry qualifications, ideally Microsoft MTA
 * Full UK driving license.

Comfortable with the following technology:

Windows 10, Server 2008-2019, Hyper-V, Office 365 Remote Desktop Services, Active Directory, Group Policy, DNS, TCP/IP & Routing, Switching, Firewall, VPNs, Mac OSX, VoIP, Android, DELL, IP telecoms/SIP, WAP, Cat5e/Fibre.

## Description

As part of the role you'll be expected to:

 * Accurately record all support calls and associated time entries in out ticket management system
 * Proactively monitor email support queues
 * Carry out scheduled maintenance and updates on client environments, usually outside production hours
 * Understand the implications of weak security and always follow a best practice approach to cyber and network security
 * Maintain a polite and professional approach at all time

 * Liaise with third party vendors
 * Prepare hardware prior to delivery including deploying OS image, Office 365, security application
 * Assist with hardware deployment to client sites
 * Visit client sites to conclude escalated helpdesk support cases
 * Liaise with Projects Team
 * Report to Helpdesk Manager


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