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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # COMPUTER SUPPORT TECHNICIAN III - **Company:** State of Florida - **Location:** Lake City, FL, United States - **Experience:** Expert - **Salary:** $47,469.0 - $61,431.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Software Applications, Microsoft Outlook, Computer Networks, Learning Management Systems, Desktop Computing, Firmware, Local Area Networks, Microsoft Office, Microsoft Software, System Center Configuration Manager, Office Suite, Wide Area Networks, Diagnostic Tools, Computer Equipment, Information Technology - **Published:** August 30, 2026 - **Apply:** https://www.careerjet.com/job/usc89236c2452f510e8d3dd14f01890d67/eaa ## About the Role Knowledge of: * Advanced knowledge of Microsoft products, including operating systems, office suite and outlook in a network environment. * Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/ wide area network environments. Skills in: * Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware. Ability to: * Ability to perform advanced troubleshooting on various manufacturers of computers. * Ability to plan, organize, manage and track projects. * Ability to communicate effectively both verbally and in writing. * Ability to read, understand, and comply with the department's policies, procedures, guidelines, and practices relating to desktop standards. * Ability to mentor, train and support other technicians., This position will be subject to On-Call responsibilities in order to handle emergency situations or other unscheduled activities as needed. The incumbent of this position may also at times be required to adjust their normal work schedule in order to work during weekends, nights, or holidays to complete projects and other assignments or due to emergency conditions. Position will be required to carry a cell phone during On-Call periods., High School diploma or equivalent and 3 years of work experience in the installation, maintenance and advanced technical support of workstation hardware. At least one year of this experience leading information technology projects. OR 3 years of experience providing customer service and advanced technical support with Microsoft Office 365 and Windows 7 or above operating systems; applicants with SCCM experience will be preferred. OR Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience. OR Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university. 1 year of work experience in the installation, maintenance and technical support of workstation hardware., $22.00/hour Shift Premium may Apply Immediately hiring! Do you enjoy hands-on work and take pride in keeping vehicles running safely and reliably? If you're detail-oriented, mec… + 1 day ago ## Description Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration. Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available. Our Mission The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state's economic competitiveness, prioritizes Florida's environment and natural resources, and preserves the quality of life and connectedness of the state's communities. Our Vision As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free. The Difference You Will Make: Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. How You Will Grow: FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency's learning management system, you have access to hundreds of computer-based training and instructor-led courses. Where You Will Work: District Two District Office 1109 S Marion Ave Lake City, Florida 32025 Your Specific Responsibilities: Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project etc. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. Provides technical leadership and mentoring for other Technicians. Provides Tier III advanced support for other Technicians as needed or assigned. Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubleshooting of AV and VC equipment. 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