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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr. Director - Digital Solutions Delivery (MIM) - **Company:** GE Healthcare - **Location:** Cleveland, OH, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Data Analysis, Health Informatics, Software as a Service, Executive Information Systems, Medical Software, Enterprise Software Applications, Operational Systems - **Published:** August 30, 2026 - **Apply:** https://dejobs.org/x/x/4345EA7C42AD4D4AAB27B3789F955156/job/ ## About the Role * Bachelor's degree or equivalent professional experience. * 10+ years of experience leading project delivery,implementationoperations, professional services,clinicaloperations, PMO, or related functions. * 5+ years of progressivepeopleleadership experience, including managing managers and/or large cross-functional organizations. * Demonstrated success driving operational excellence, organizational transformation, and process improvement initiatives. * Experience developing performance metrics, executive dashboards, and operational reporting frameworks. * Strong background in forecasting, capacity planning, resourceutilization, and organizational effectiveness. * Proven ability to influence at all levels of an organization and lead through collaboration. * Excellent communication, analytical, and problem-solving skills., * Experience within healthcare IT, healthcare software, medical technology, SaaS, or enterprise software organizations. * Familiarity with implementation methodologies, customer onboarding, customer success, or professional services organizations. * Experience leading large-scale operational transformation initiatives. * Experienceleveragingoperational analytics to drive business performance. ## Description The Sr. Director, Digital Solutions Delivery (MIM) is responsible for leading the operational strategy, governance, performance management, and scalability of MIM's implementation organization, ensuring customer deployments are delivered efficiently, predictably, and in alignment with commercial growth objectives., GE HealthCare's MIM business is seeking a strategic and operationally focused leader to serve as Director, Digital Solutions Delivery. This role is responsible for driving operational excellence across the implementation lifecycle, ensuring customer deployments are delivered predictably, efficiently, and at scale. The Director will own the systems, governance, performance metrics, resource strategies, and continuous improvement initiatives that enable successful implementation outcomes across the MIM portfolio. Working across Commercial Delivery, Customer Success, Clinical Solutions, Workflow Engineering, Product Management, Engineering, and Sales, this leader will establish the operational framework that transforms implementation from a project execution function into a scalable business capability that accelerates customer value realization and supports long-term revenue growth. This role is focused on operational leadership, organizational effectiveness, and business performance rather than day-to-day project management. Essential Responsibilities Delivery Operations Leadership * Lead the operational strategy and performance of the implementation organization across all MIM products and solutions. * Establish scalable delivery frameworks that drive execution excellence, customer outcomes, and long-term business growth. * Partner with senior leadership to align implementation capabilities with commercialobjectivesand customer commitments. Performance & KPI Ownership * Ownimplementationperformance metrics and drive improvements in delivery efficiency, time-to-value, throughput, resourceutilization, and customer readiness. * Lead operational reviews using data-driven insights toidentifyrisks, remove barriers, and improve organizational performance. * Champion a culture of continuous improvement, accountability, and operational excellence. Resource Planning & Capacity Management * Lead workforce planning, capacity management, and resource allocation strategies to support business demand. * Partner across Commercial Delivery, Customer Success, Product, and Operations teams to align delivery capacity with organizational priorities. * Identifyand address operational bottlenecks that couldimpactdelivery performance or customer outcomes. Process Excellence & Operational Governance * Own implementation methodologies, governance frameworks, SOPs, operational tooling, and best practices. * Drive standardization and adoption of processes that improve scalability, consistency, and customer experience. * Ensure operational systems, reporting, andimplementationdata support effective decision-making and execution. People & Cross-Functional Leadership * Lead and develop high-performing teams focused on execution excellence and customer success. * Foster strong partnerships across Sales, Customer Success, Clinical Solutions, Workflow Engineering, Product Management, Engineering, and Operations. * Serve as a senior escalation point for complex operational challenges and drive alignment toward successful business outcomes., Within the first 12-18 months, the successful candidate will: * Improve implementation throughput and delivery predictability. * Reduceimplementationcycle times whilemaintainingquality standards. * Increase capacity planning effectiveness and resourceutilization. * Improve customer readiness andimplementationhandoff effectiveness. * Advance standardization across implementation practices and governance. * Establish scalable operational frameworks that support business growth. * Deliver measurable improvements in customer outcomes, operational efficiency, and revenue realization. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Coffee with Developers - Silvio Barbieri](https://www.wearedevelopers.com/videos/897-coffee-with-developers-silvio-barbieri) - [AI in High-Stakes Industries: Lessons Learned](https://www.wearedevelopers.com/videos/100253-ai-in-high-stakes-industries-lessons-learned) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [How to ignore bugs (safely)](https://www.wearedevelopers.com/videos/711-how-to-ignore-bugs-safely) ## Related Articles - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)