> Markdown version of [/jobs/ext/2310549-it-manager-end-user-support-specialist-blueoval-battery-park-michigan](https://www.wearedevelopers.com/jobs/ext/2310549-it-manager-end-user-support-specialist-blueoval-battery-park-michigan). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager, End User Support Specialist, BlueOval Battery Park Michigan - **Company:** Ford Motor Company - **Location:** Marshall, MI, United States - **Experience:** Expert - **Salary:** $115,500.0 - $218,100.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Continuous Availability, Data Integrity, Disaster Recovery, Monitoring of Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Windows Servers, Operational Data Store, Cloud Services, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Tablet Computers, Peripherals, Firewalls (Computer Science), Information Technology, Laptops, Network Server - **Published:** August 30, 2026 - **Apply:** https://dejobs.org/x/x/FAD83161923D490693B18F3A346CBB3D/job/ ## About the Role * Bachelor's degree in Information Technology, Computer Science, or related field * 5+ years of IT experience, preferably in a manufacturing or industrial setting, including experience in a leadership or supervisory role. * 5+ years of experience troubleshooting and administering networking elements, including LAN/WAN, VPN, VLANs, firewalls, and TCP/IP. * 5+ years of Experience with Windows Server, Active Directory, Office 365, cloud solutions. * 5+ years of experience supporting production-specific hardware and software (e.g., barcode scanners, MES, industrial PCs). * 5+ years of experience supporting end user devices and technologies including, cellphones, laptops, printers, tablets and peripherals. Android, Mac and MS Windows * 5+ years of experience managing IT helpdesk teams Even better, you may have... * Master's Degree in Computer Science or IT administration * ITIL Foundation Certification ## Description We're searching for an experienced and proactive IT Manager to build and lead the IT infrastructure and support for our new location. This is a unique opportunity to shape the technology foundation for both our office and manufacturing environments. Your hands-on technical skills and leadership will be key to ensuring our systems are not only robust and secure but also perfectly aligned with our production goals and business objectives., * Maintain site infrastructure: Oversee and maintain all local IT infrastructure, including servers, networks (LAN/WAN, Wi-Fi), workstations, and security systems. * Manage production technology: Provide support for IT-connected manufacturing systems, such as Manufacturing Execution Systems (MES), ERP and other IoT (Internet of Things) devices on the shop floor. * Ensure availability and continuity: Implement disaster recovery, business continuity and escalation plans to minimize downtime and ensure continuous availability of critical production IT services. * Oversee daily IT functions: Monitor system performance and uptime, manage help desk workflows, and handle daily IT support and service delivery Monitoring and security: * Monitor IT systems: Track operational data and monitor systems for performance, reliability, and efficiency to ensure production targets are met.Enforce cybersecurity: Implement and enforce corporate cybersecurity policies to protect sensitive company data and systems. This includes monitoring for threats and ensuring data backups. * Conduct system audits: Run regular system audits to ensure compliance with IT policies, licensing, and security standards. * Ensure compliance: Adhere to relevant industry regulations and internal company policies, especially those related to data integrity and electronic records in specific industries like pharmaceuticals or defense. * Align with corporate strategy: Act as the liaison between the local site and other IT functions, ensuring that local technology initiatives and policies align with enterprise-wide strategies. * Manage IT budget: Assist in planning and managing the local IT budget for new equipment, software, and operational expenses. * Manage vendors: Coordinate with external vendors and service providers to negotiate contracts, manage relationships, and ensure service level agreements (SLAs) are met. Support and Continuous Improvement: * Coordinate technical support: Coordinate onsite helpdesk groups responsible for employees support, troubleshooting hardware, software, and network issues. * Optimize processes: Identify opportunities for process improvement, automation, and system upgrades to enhance efficiency and productivity. * Document procedures: Create and maintain documentation for systems, processes, configurations, and disaster recovery plans. Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)