> Markdown version of [/jobs/ext/2310612-service-desk-desktop-support-perm-fte](https://www.wearedevelopers.com/jobs/ext/2310612-service-desk-desktop-support-perm-fte). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Desk / Desktop Support- Perm FTE - **Company:** Robert Half - **Location:** Johnston, IA, United States - **Salary:** $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Microsoft Azure, Backup Devices, Business Software, Collaborative Software, Networking Basics, Azure Active Directory, Cisco WebEx, Internet Protocol Telephony, Peripherals, Malware, Microsoft InTune, Information Technology, Laptops, Gsuite, User Accounts - **Published:** August 30, 2026 - **Apply:** https://www.juju.com/job/00000000gpsufe ## About the Role At least 1 year of professional IT support experience Experience supporting Windows and macOS environments Hands-on experience with Azure cloud support and Microsoft Intune Experience with Microsoft 365, Google Workspace, Active Directory, and basic networking Strong troubleshooting skills and the ability to work independently Experience delivering white-glove/VIP support, including executive support Strong communication skills and a customer-first mindset, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description We are seeking a customer-focused Azure IT Support Specialist to provide hands-on and remote technical support in a fast-paced environment. This is a direct-hire permanent opportunity with strong benefits, overtime potential, and the chance to deliver high-touch, white-glove support to end users and executives. What You'll Do Provide end-user support for hardware, software, printers, peripherals, mobile devices, and connectivity issues across Windows and macOS environments Troubleshoot issues involving Azure, Microsoft Intune, Microsoft 365, Google Workspace, account access, malware, networking, and desktop support Respond to and resolve service desk requests through ticketing tools, email, and phone within established SLAs Deliver remote and onsite support while providing excellent communication, timely updates, and high-quality customer service Administer user accounts in Active Directory, Azure AD, and Microsoft 365, including onboarding, offboarding, password resets, permissions, and drive mappings Support collaboration platforms such as Zoom, Webex, and VOIP systems Assist with endpoint security and compliance, including encryption, antivirus, patching, backup, EDR, and device management Configure, deploy, and support laptops, mobile devices, and business software Maintain technical documentation and knowledge base articles Escalate complex issues as needed and assist with IT projects and user training, This is an excellent opportunity for an IT support professional who wants to grow technical skills in Azure and modern endpoint support while joining a stable organization with immediate benefits. For immediate and confidential consideration, please reach out directly to Carrie Danger, SVP of Permanent Placement, on LinkedIn. Your application will remain confidential, and your resume will not be shared without your permission. Requirements Configure, deploy, and support laptops, mobile devices, and business software Maintain technical documentation and knowledge base articles Escalate complex issues as needed and assist with IT projects and user training ## Related Videos - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [Enhancing Workload Security in Kubernetes](https://www.wearedevelopers.com/videos/356-enhancing-workload-security-in-kubernetes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Full Spectrum File Uploads](https://www.wearedevelopers.com/videos/870-full-spectrum-file-uploads) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)