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# Digital Adoption Platform Lead

- **Company:** Sargent & Lundy
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $78,016.0 - $119,191.0
- **Contract:** Temporary contract
- **Skills:** Computing Platforms, Information Systems, System Configuration, Product Software Implementation Methods, User-Centered Design, Enterprise Software Applications, Workday
- **Published:** August 30, 2026
- **Apply:** https://www.chicagocareersite.com/job.asp?id=3369816451&tx=FP7168FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 5 + years of professional experience in digital adoption, learning technology, instructional design, performance consulting, business analysis, software implementation, change enablement, user experience design, or similar position .
 * Bachelor's degree in Information Systems , Business, Instructional Design, Educational Technology, User Experience Design, Journalism, or similar field .
 * Experience conducting needs analysis and translating business, workflow, and user pain points into practical WalkMe solution designs.
 * Experience building, testing, deploying, and maintaining WalkMe solutions using the full suite of WalkMe apps .
 * Experience creating WalkMe project workflows, governance models, standards, and templates .
 * Experience troubleshooting and resolving issues within WalkMe builds.
 * Strong understanding of user-centered design, change management, performance support, adult learning, and learning-in-the-flow-of-work principles.
 * Strong written and verbal communication skills.
 * Strong organizational, project management, prioritization, and follow-through skills.
 * Strong attention to detail and commitment to quality assurance.
 * Ability to work independently in an emerging capability area where processes, ownership, and standards are still being established.

Valued But Not Required Skills and Experience

 * Experience supporting WalkMe for Workday or another enterprise software platform.
 * WalkMe certification in Builder, Project Lead, or Program Manager roles.

## Description

Sargent & Lundy is establishing a Digital Adoption Platform capability within the Training & Development group. In this position, you'll act as a singular internal digital adoption consultant and hands-on solution developer. Your initial focus will be supporting WalkMe implementation for S&L's new ERP in coordination with external implementation partner. Alongside this project and as the "go-live" dust settles, you'll help build the foundation for scaling DAP solutions to other software platforms by creating end-to-end governance for how S&L scopes, designs, builds, tests, approves, deploys, maintains, and evaluates WalkMe solutions.

This is a full-time temporary position, scheduled for 40 hours per week, with an estimated duration of 12 months.

Typical Activities Include:

WalkMe Project Coordination for Workday Implementation (with support from external implementation partner)

 * Serving as the primary Training & Development point of contact for the WalkMe Workday implementation project .
 * Coordinating with S&L's external WalkMe implementation partner and internal subject-matter experts to clarify requirements, review proposed solutions, co-build solutions , resolve issues, and maintain alignment with S&L's business and technical needs.
 * Managing project scope, schedules, risks, decisions, action items, dependencies, communications, status reporting .
 * Translating between business, process, technical, and learning perspectives so that WalkMe solutions are usable, maintainable, and aligned with S&L's intended Workday experience.

Process, Governance, and Center of Excellence Development (with support from external implementation partner)

 * Defining and documenting a scalable end-to-end DAP lifecycle, including intake, prioritization, scoping, needs analysis, solution design, build, review, testing, approval , deployment, measurement, maintenance, retirement, and archival.
 * Establishing practical standards, templates, checklists, naming conventions, review criteria, approval gates, documentation expectations, and quality controls that align with existing Training and IT requirements.
 * Establishing a responsibility matrix and clear handoffs among subject-matter experts, process owners, IT, Training & Development, system administrators, and business stakeholders.
 * Supporting knowledge transfer to S&L staff so WalkMe solutions can be maintained and expanded after the temporary assignment ends.

End-to-End Solution Analysis, Design, Development, and Continuous Improvement ( for Workday and other platforms)

 * Leading intake and scoping activities to understand the business problem, target audience, user journey, workflow, system context, performance expectations, error traps, pain points, and desired business outcome.
 * Designing solution proposals that define the intended user experience, audience segmentation, WalkMe capabilities, content types, workflow coverage, success measures, dependencies, risks, and maintenance requirements.
 * Creating journey maps, solution maps, storyboards, prototypes, content inventories, requirements documents, and other artifacts to communicate the solution vision and support stakeholder decisions.
 * Building , configuring , and troubleshooting WalkMe solutions that include a range of WalkMe features ( smart walkthroughs, launchers, smart tips, surveys, contextual guidance, validation, etc.) .
 * Configuring segmentation and personalization so that users receive relevant guidance based on role, audience, workflow, system state, or other appropriate criteria.
 * Documenting build decisions, configuration details, test results, known limitations, release notes, and maintenance requirements.
 * Establishing a recurring optimization and content-maintenance cadence that accounts for Workday releases, business-process changes, system changes, and evolving user needs.
 * Using WalkMe Insights and other available data sources to monitor engagement, task completion, workflow friction, drop-off points, error patterns, search behavior, and other indicators of user experience and adoption.


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