> Markdown version of [/jobs/ext/2310890-global-support-support-engineer-i](https://www.wearedevelopers.com/jobs/ext/2310890-global-support-support-engineer-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Global Support Support Engineer I

- **Company:** Applied Materials
- **Location:** Boise, ID, United States (Remote available)
- **Experience:** Starter
- **Salary:** $70,000.0 - $95,500.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Software Documentation, Issue Tracking Systems, Software Engineering, System Software, Software Troubleshooting
- **Published:** August 30, 2026
- **Apply:** https://amat.wd1.myworkdayjobs.com/External/job/BoiseID/Global-Support-Support-Engineer-I_R2626705

## About the Role

* Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.

Business Expertise

 * Applies general knowledge of business developed through education or past experience.

Leadership

 * No supervisory responsibilities; accountable for developing technical contribution.

Problem Solving

 * Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Impact

 * Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Interpersonal Skills

 * Exchanges straightforward information, asks questions and checks for understanding.

## Description

1. Understand and resolve Applied Materials' equipment software application and systems issues of low complexity with some supervision.

 2. Provides customer software support via Software Ticketing system.

 3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.

 4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

 5. Take all company level trainings and certifications needed for gaining specific product knowledge.

 6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.


## Related Videos

- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Flexibility is Key: Unlocking the Advantages of Versatile Software Solutions for Strategic Innovatio](https://www.wearedevelopers.com/videos/1943-flexibility-is-key-unlocking-the-advantages-of-versatile-software-solutions-for-strategic-innovatio)
- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [What makes a great Software Engineer? Challenging our Assumptions Instead of Talking about Imposter Syndrome](https://www.wearedevelopers.com/videos/863-what-makes-a-great-software-engineer-challenging-our-assumptions-instead-of-talking-about-imposter-syndrome)
- [Architecture Communication Canvas](https://www.wearedevelopers.com/videos/674-architecture-communication-canvas)

## Related Articles

- [What is Software Engineering?](https://www.wearedevelopers.com/magazine/289-what-is-software-engineering)
- [Top Characteristics of a Software Engineer](https://www.wearedevelopers.com/magazine/166-top-characteristics-of-a-software-engineer)
- [The Ultimate Software Engineer Career Path Guide for 2023](https://www.wearedevelopers.com/magazine/146-the-ultimate-software-engineer-career-path-guide-for-2023)
- [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)