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# Business Analyst / Project Manager - CRM(+) 12 months / 18 months Fixed TermContract

- **Company:** WildBrain Ltd
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Software Requirements Analysis, Workflow Management Systems, Hubspot
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815424776-business-analyst--project-manager-crm-12-months--18-months-fixed-termcontract

## About the Role

* Strong, demonstrable experience as a Business Analyst with deep capability in process mapping and re-engineering
 * Proven experience defining CRM-related requirements and supporting system delivery
 * Expertise in facilitating process and requirements workshops with diverse stakeholder groups
 * Ability to translate complex business workflows into structured, consumable documentation
 * Experience working closely with external system vendors and internal technical teams, * Hands-on experience with CRM platforms (e.g., Dynamics, HubSpot or similar)
 * Familiarity with contract drafting workflow management and automation
 * Experience operating within a multi-workstream transformation programme
 * Familiarity with CRM integrations, data models or reporting considerations, * Highly analytical, structured and detail-oriented
 * Comfortable challenging business thinking to simplify and optimise processes
 * Strong facilitator with credibility to guide senior stakeholders through change
 * Pragmatic and outcome-focused, balancing ideal process design with delivery reality
 * Confident operating with limited direction while staying aligned to programme goals

## Description

Senior Business Analyst (with project delivery responsibility) to lead CRM and adjacent workstreams within the WildBrain CPLG Digital Transformation program. This role focuses on business analysis and process re-engineering, ensuring the CRM solution aligns with optimized workflows and clear requirements., * Design future-state ("to-be") processes aligned to CRM capabilities and operational reality

 * Facilitate process workshops, walkthroughs and validation sessions with cross-functional stakeholders
 * Produce clear, high-quality process maps, user journeys and operating models, * Translate business processes into clear functional and non-functional requirements suitable for CRM configuration and build
 * Maintain strong traceability between business needs, process designs and system requirements
 * Own and maintain the CRM requirements backlog, supporting prioritisation decisions with the Program Lead
 * Facilitate vendor selection decision via stakeholder demos and RFP process

Business-Technology Bridge

 * Act as the primary interface between business stakeholders and technical delivery teams, including external CRM vendors
 * Explain business intent, constraints and priorities to technical teams in clear, unambiguous terms
 * Review solution designs to ensure alignment with agreed processes and business outcomes
 * Support data, integration and reporting discussions to ensure end-to-end CRM workflows function effectively

Delivery Coordination & Workstream Management (Secondary Focus)

 * Accountable for delivery of the CRM workstream within agreed scope, timeline and budget
 * Maintain a pragmatic workstream plan, tracking milestones, dependencies and risks
 * Facilitate regular working sessions, stand-ups and delivery check-ins
 * Provide clear status updates, issue logs and decision tracking to the Program Lead
 * Escalate risks and dependencies early to support programme-level decision-making


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