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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line IT Support Engineer - **Company:** Bowdon Associates Ltd - **Location:** Chorley, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Antivirus Softwares, Business Software, Microsoft Outlook, Desktop Computing, Hyper-V, Microsoft Software, Windows Servers, Network Architecture, Remote Access Technology, Wide Area Networks, Office365, Computer Equipment, Information Technology, Malware Detection, Gsuite, Vmware - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815456496-1st-line-it-support-engineer ## About the Role * One year's equivalent work experience within an IT Support / Managed Service Provider environment. * Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes * Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously * Be driven to learn new tech and self-improve * Understanding of ITIL best practice * Extensive O365 experience * SD-Wan Technical Skills * Must have experience of working for an MSP * Experience of remote access tools * Microsoft Windows * Desktop OS, Windows 7/8/10/11 * Microsoft 365 * Google Workspace * Antivirus Solutions * Microsoft Application Support (Outlook, Word, Excel) * Active Directory/ Exchange * Advanced understanding of computer hardware and business applications * Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) * Good understanding of network * Familiarity with Autotask PSA, RMM * Basic understanding and troubleshooting of network infrastructure * Knowledge of ESET Anti-Malware solutions * Knowledge of VMWare and Hyper V * Windows Server ## Description Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. The Role of Level IT Support Engineer * Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level * Providing 1st line technical support across our customer base via phone or email * Be responsible for both reactive and proactive maintenance activities * Contribute to IT projects when required * Follow agreed processes and procedures for the support team * Maintenance of all IT service documentation, * Company pension * On-site parking Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)