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# IT Support Specialist_UK

- **Company:** BCIC Swiss
- **Location:** Manchester, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Desktop Computing, Issue Tracking Systems, Jabber, Microsoft Office, Networking Basics, Network Connections, Diagnostic Tools, Computer Equipment, Laptops
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815456148-it-support-specialistuk

## About the Role

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking., * Must hold a valid work permit in UK

 * Several years of professional experience in the field of user support as well as in the evaluation and design of solutions

## Description

* Provide first- or second-level contact and problem resolution for customer issues.
 * Work with third-party vendors to remediate complex AV issues as needed.
 * Provide timely communication on issue status and resolution.
 * Maintain ticket updates for all reported incidents.
 * Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office. Cisco Jabber is another authorized desktop application.
 * Should have basic knowledge of the Mac operating system to support Apple PC users.
 * Install, upgrade, support, and troubleshoot printers and computer hardware.
 * Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
 * Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
 * This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.


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