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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager - **Company:** Know How Resourcing - **Location:** Leeds, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Business Software, Business Systems, Disaster Recovery, Information Technology Operations, Network Service, Information Technology - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815458819-it-manager ## About the Role * Proven experience in an IT Manager or senior IT Operations/Infrastructure role. * Strong knowledge of IT operations across infrastructure, end-user computing, Microsoft 365, networking, service delivery, and supplier management. * Experience managing third-party vendors, contracts, and operational service delivery. * Good understanding of cybersecurity, IT policies, compliance, backup, and business continuity. * Experience leading operational change, IT projects, and service improvement initiatives. * Strong communication, decision-making, people management, and stakeholder management skills. * Desirable: Experience within manufacturing, engineering, ERP-enabled environments, or multi-site businesses. ## Description Role Purpose Reporting to the Group Technical Director, the IT Manager is responsible for leading the day-to-day IT operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement. The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that IT services, standards, security controls, and change initiatives are delivered effectively., * Lead the day-to-day IT operations across the business, ensuring reliable support for infrastructure, devices, business applications, networks, and end users. * Implement IT strategy, standards, and policies in line with business priorities and the Group Technical Director's direction. * Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes. * Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology. * Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms. * Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements. * Take ownership of IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and the continual improvement of support processes. * Manage IT budgets, operational expenditure, licence costs, and supplier-related spend, escalating items requiring higher approval where necessary. * Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured delivery, effective stakeholder engagement, and minimal disruption to the business. * Work closely with department leaders to understand operational requirements, support technology adoption, and align IT delivery with business processes and growth plans. * Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures. * Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [Hate organising your photos? 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