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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Management Architect - **Company:** Mishcon de Reya - **Location:** Greater London, UK - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, Microsoft Azure, Configuration Management Databases, Cyber Security, DevOps, Enterprise Architecture Framework, Service Design, System Availability, Togaf, Cloud Migration - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2825797385-service-management-architect ## About the Role * Proven experience in IT service architecture, service design, or ITSM roles in complex enterprise environments. * Proven experience with Service Transition * Demonstrated ability to understand business capabilities and translate business requirements into well-governed, operationally mature technology services that deliver measurable business value. * Deep understandingand experienceof ITIL v4 principles and their practical application in service design and operations. * Strong understanding of enterprise architecture frameworks such as TOGAF. * Demonstrated experience designing services in cloud, hybrid, and on-premises environments. * Ability to define clear, actionable service models including roles, processes, metrics, and governance structures. * Exceptional communication and stakeholder management skills. * Proficient in creating high-quality documentation and service design artefacts., * ITIL v4 certification and/or TOGAF certification. * Experience with tools such as Freshworks, BMC Helix, or other ITSM platforms. * Familiarity with Agile, DevOps, and CI/CD principles., * Relevant professional certifications in ITSM or Architecture frameworks. ## Description Our Technology team continues to go from strength to strength, playing a vital role in firm-wide innovation, operational excellence, and business strategy. Far from being a traditional support function, Technology is central to the firm's growth agenda and is backed by strong leadership engagement and sustained investment across platforms, infrastructure, cyber security, data, AI, and digital transformation initiatives. Our Technology team continues to go from strength to strength, playing a vital role in firm-wide innovation, operational excellence, and business strategy. Far from being a traditional support function, Technology is central to the firm's growth agenda and is backed by strong leadership engagement and sustained investment across platforms, infrastructure, cyber security, data, AI, and digital transformation initiatives. The Technology organisation supports a global user base across multiple international locations including the UK, UAE, Singapore, and Hong Kong, delivering business-critical services within a highly demanding professional services environment. The estate issubstantialand complex,comprisingover 350+ servicesoperatingacross apredominantly cloud-firstMicrosoft ecosystem, including Azure, Microsoft 365, enterprise platforms, collaboration technologies, identity services, and business-critical legal applications. As the firm continues to modernise its technology landscape, there is significant focus on improving service maturity, operational governance, automation, and platform reliability. This includes investment in cloud transformation, modern workplace technologies, service management capabilities, AI-enabled operational tooling, and the ongoing evolution of enterprise architecture and engineering practices. The Service Management function plays a critical role within this environment, ensuring that technology services are designed, transitioned, operated, and continuously improved in a structured, scalable, and supportable way. The Service Management Architect will therefore operate at the heart of the firm's technology transformation agenda, helping shape how services are delivered and managed across the organisation. * Designing scalable and supportable service models for new and evolving technology platforms * Improving operational readiness, governance and service transition processes, including robust readiness assessments and Go/No-Go recommendations for production releases * Supporting the evolution of the service catalogue, CMDB, and ITSM capabilities * Driving greater standardisation, automation, and consistency across technology services * Ensuring services are designed with resilience, security, supportability, and user experience in mind This role will work closely with business stakeholders, Architecture, Engineering, Service Management, Product and Platform teams to ensure technology services are aligned to business capabilities, organisational priorities, operational best practice and effective governance. Over time, there is also an ambition to further modernise service operations through increased automation, improved operational insight, and AI-driven service management capabilities. As such, this role will play an important part in helping shape the future operating model for technology services across the firm., * Design end-to-end service architectures for new and existing technology services, ensuring alignment with enterprise standards, scalability, and operational effectiveness. * Work with business and technology stakeholders to establish clear service ownership, accountability and governance for technology services throughout their lifecycle. * Translate business and technical requirements into clear service models, defining support models, SLAs, KPIs, and operational processes. * Collaborate with Solution Architects, Product Owners, Platform Owners, Service Managers, and Engineering teams to ensure services are designed with full lifecycle supportability. * Drive the standardisation of service design documentation and templates across the organisation. * Lead the operational readiness assessment for new or changed services prior to production, providing a clear Service Management recommendation into Go/No-Go decisions and identifying any risks, gaps or conditions that must be addressed before go-live. * Partner with business stakeholders to understand business capabilities, processes and priorities, ensuring technology services are designed, governed and continually improved to support evolving business requirements. * Conduct gap analyses between proposed services and existing capabilities, recommending improvements or innovations where needed. * Participate in governance forums, change advisory boards, and design reviews as the service architecture authority. * Contribute to the continuous improvement of service design and management frameworks (e.g., ITIL, TOGAF). * Support the development and evolution of the service catalogue and CMDB architecture. ## Related Videos - [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Why You Shouldn’t Build a Microservice Architecture](https://www.wearedevelopers.com/magazine/118-why-you-shouldn-t-build-a-microservice-architecture) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Events like RSAC Get You CISOs. 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