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# Junior/Graduate Technical Support Analyst (Networking) x 3 - New Roles (REF09)

- **Company:** RedRock Resourcing
- **Location:** Harrogate, UK
- **Experience:** Starter
- **Salary:** £27,500.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Asymmetric Digital Subscriber Line, User Authentication, Border Gateway Protocol, VoIP, Data Centers, Monitoring of Systems, Virtual Private Networks (VPN), Multi-protocol Systems, Routing, Wide Area Networks, Cisco WebEx, Computer Network Technologies, Firewalls (Computer Science), Fortinet, Cisco
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815460391-juniorgraduate-technical-support-analyst-networking-x-3-new-roles-ref09

## About the Role

* Essential: A technical mindset, enthusiasm, and a desire to learn complex technical subjects quickly.
 * Desirable: Prior experience in a 1st or 2nd Line technical support role is a major advantage.
 * Soft Skills: Excellent verbal and written communication skills, exceptional attention to detail, and a commitment to customer service excellence.
 * Certifications (Highly Valued, but you will be supported to achieve these): Cisco CCNA, SIP School SSCA, or ITIL Foundation awareness.

## Description

This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include:

 * Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
 * Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
 * Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs.
 * Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed.
 * System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer.

Exposure to/experience of the following would be highly advantageous:

 * Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess
 * Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams
 * WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika)
 * Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator)


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