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# Desktop Support Engineer

- **Company:** Station
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Disaster Recovery, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Virtual Desktops, Networking Basics, Windows PowerShell, Remote Desktop Services, TCP/IP, Virtual Local Area Networks, Scripting, System Availability, Virtual Environment, Microsoft InTune, Veeam, Vmware
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815450457-desktop-support-engineer

## About the Role

* Experience in a Level 2 support role, ideally within an MSP environment
 * Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online)
 * Solid troubleshooting skills across Windows environments and infrastructure
 * Good understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs)
 * Experience with virtualisation platforms (Hyper-V or VMware)
 * Familiarity with backup and recovery solutions (e.g. Veeam)
 * Experience working with ticketing systems and managing competing priorities
 * Strong communication skills with both technical and non-technical users

Nice to have:

 * Exposure to Azure services
 * Experience with Virtual Desktop
 * Basic understanding of high availability and disaster recovery concepts
 * Scripting or automation (PowerShell)
 * Previous MSP experience

This is a great opportunity to join a fast-paced MSP environment where you'll gain exposure to a wide range of technologies, clients, and projects, with clear progression into 3rd line or infrastructure roles over time.

## Description

* Supporting and administering Microsoft 365 environments, including Intune, Entra ID, MFA, and security policies.
 * Managing endpoint devices and assisting with device compliance and security (Defender)
 * Supporting backup and recovery processes using tools such as Veeam
 * Troubleshooting and maintaining virtual environments (Hyper-V and/or VMware)
 * Supporting Remote Desktop Services and/or Azure Virtual Desktop environments.
 * Managing and resolving networking issues (DNS, DHCP, TCP/IP, VPNs, VLANs)
 * Handling a high volume of incidents and service requests within an ITSM tool, prioritising effectively.
 * Performing patching, updates, and general infrastructure maintenance
 * Supporting and maintaining Active Directory environments
 * Creating and maintaining technical documentation
 * Escalating more complex infrastructure or project work to senior engineers where required.


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