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# Ticketing Assistant

- **Company:** Newcastle United
- **Location:** Newcastle upon Tyne, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Issue Tracking Systems, Microsoft Office
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815540695-ticketing-assistant

## About the Role

* Strong customer service experience.
 * Excellent communication skills.
 * Proficiency in Microsoft Office (Word, Excel).
 * Previous experience using CRM/ticketing system desirable.
 * Passion to learn and willingness to adapt to new systems.

## Description

We're looking for an individual to join our Ticketing team where you will assist in all aspects of the Ticketing operations, providing excellent customer service to supporters either face-to-face, over the telephone or by email. You will deal with high volumes of general enquiries regarding seating, pricing, stadium policies and event details in a timely manner, referring queries to relevant departments or Ticketing Coordinators as required., * Assist with ticketing operations and customer support.

 * Respond to high volume enquiries regarding seating, pricing, policies and event details.
 * Refer complex queries to relevant departments or Ticketing Coordinators., You will need to have a flexible approach to work and be available to work on weekends and evenings, as required. (Home matchdays are played weekends and during the evenings, Monday - Sunday).


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