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# Technical Support Engineer

- **Company:** E-Frontiers
- **Location:** Greater London, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Products, Cisco Unified Communications Manager, Data Centers, HP-UX, TCP/IP, Wide Area Networks, Data Logging
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815440680-technical-support-engineer

## About the Role

* Minimum 1 year's desktop support experience, preferably within a Financial Services environment OR Degree-level qualification (or equivalent) in a relevant field.
 * Experience with Support Desk call logging tools (HP Service Centre, Remedy, Infra).
 * Cisco Unified Call Manager.
 * Bloomberg and Reuters support.
 * MCP / MCITP Windows 7 / MCDST / MCSA certifications (desirable).
 * ITIL v3 Foundation (desirable).
 * Data Centre support experience.
 * Apple devices and mobile technologies., * Strong research, writing, and communication skills.
 * Ability to work in a fast-paced, dynamic environment.
 * Exceptional organisational skills and attention to detail.
 * Strong interpersonal skills and professionalism.
 * Ability to work independently and manage personal workload effectively.
 * Proven project management capabilities.
 * A passion for innovation and financial technology.
 * A desire to travel and gain international experience.

## Description

We are seeking a motivated and technically skilled Technical Support Engineer to join our growing global team. The successful candidate will provide high-quality first-line technical support within a financial services environment, ensuring service excellence for a demanding client base., * Provide first-line support via call-logging software and on-site assistance as required.

 * Log, track, monitor, and update all incidents and service requests.
 * Communicate call assignments and expected resolution times to customers.
 * Escalate incidents appropriately to third-line support, external suppliers, or relevant teams.
 * Monitor and manage calls assigned to third-party vendors.
 * Work collaboratively with customers to review incidents and improve service delivery.
 * Handle customer requests and complaints professionally, escalating where necessary.
 * Perform TCP/IP troubleshooting.
 * Troubleshoot LAN/WAN connectivity issues.
 * Build, configure, and maintain desktops and laptops (HP/Dell).
 * Provide Senior Management / VIP support when required.
 * Participate in on-call and out-of-hours support rotations.
 * Support Apple products and mobile technologies.
 * Provide data centre support where necessary.


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