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# Information Technology Team Lead

- **Company:** St. Gemma's Hospice
- **Location:** Leeds, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cyber Security, Digital Technology, Windows Servers, Electronic Medical Records, Information Technology, Fortinet
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815449823-information-technology-team-lead

## About the Role

* Experience in IT support, systems administration, or infrastructure operations.
 * Excellent people leadership capabilities to develop a high performing team, foster a supportive culture which is in line with Hospice values and behaviours. Motivate, coach and support team members through change, understanding individual skills, learning and operating styles with a clear focus on staff development and operational delivery.
 * Excellent communication skills including the ability to manage and coach a small team, guide them through change and deal effectively with performance conversations.
 * Experience supporting Windows Server, Active Directory, networking, and end user devices.
 * Experience delivering IT services in a complex environment with clinical or safety critical requirements.
 * Experience of managing third party suppliers to deliver services.
 * Experience supporting electronic patient record (EPR) or clinical systems is advantageous but not essential.
 * Relevant technical certifications OR evidence of working toward them (e.g., Microsoft, networking, cybersecurity).
 * ITIL Foundation, Microsoft 365, Azure, Fortinet, or equivalent vendor certification are also desirable.

## Description

* Day to day leadership of the Hospice IT support services and supervision of a small team, ensuring the delivery of secure, reliable, and efficient digital systems.
 * Acts as the senior technical escalation point, and supports the management of infrastructure, clinical systems, cybersecurity, and digital workplace technologies.
 * Contributes to continuous service improvement in line with NHS standards, Information Governance requirements, and best practice IT service management frameworks.


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