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# Onsite Engineer

- **Company:** CDW Limited
- **Location:** Cornwall, UK
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, BASIC (Programming Language), Dynamic Host Configuration Protocol, Domain Name System (DNS), Event Logging, Information Technology Operations, Microsoft Servers, Windows Servers, Server Administration, Tape Libraries, Information Technology, Data Management
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815614789-onsite-engineer

## About the Role

* Basic to intermediate IT knowledge, with a willingness to learn and develop in non-standard environments.
 * Previous experience in IT support, field services, or service desk roles is desirable.
 * Good understanding of core technologies: Windows OS, Windows Server, Networking
 * Strong communication skills - both written and verbal.
 * Ability to work independently and collaboratively within a team.
 * Capable of prioritising support tickets and managing workload efficiently.
 * Familiarity with break/fix processes and hardware troubleshooting., * Full UK driving licensing, requirement to travel to sites (Company Car/Allowance Provided)
 * Willingness to learn new procedures and ways of working.
 * Based/living within an hour of Cornwall

## Description

Location: Based at Cornwall site (4-5 days per week at customer site), with occasional travel to other sites, We are seeking a motivated and adaptable IT Support Technician to join our team, primarily based at our Cornwall site. This role involves providing technical support to a specialist customer base and contributing to the smooth running of IT operations across multiple locations., * Provide on-site technical support at the Cornwall site 4-5 days per week.

 * Travel occasionally to other sites to assist colleagues with project work, annual leave cover, and other support needs.
 * Deliver support across Windows 10/11 operating systems, including troubleshooting and event log analysis.
 * Offer software support and limited hardware support, including break/fix and fault finding.
 * Manage Microsoft Server OS tasks such as joiners, leavers, movers, DHCP, DNS, ADDS, and VAMT.
 * Conduct data management activities, including archiving data to tape via tape library systems.
 * Perform BAU tasks such as:
 + Antivirus monitoring
 + Storage and capacity management
 + Physical hardware health checks
 + Carry out office moves, hardware installations, and basic server maintenance (Lenovo workstations and Dell servers).
 * Update administrative records and ticketing systems accurately and promptly.
 * Follow written work instructions (SOPs) to complete tasks effectively.
 * Create documentation for key processes for internal and customer use


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