> Markdown version of [/jobs/ext/2311621-it-helpdesk-engineer-hybrid-helpdesk-1st-2nd-line-field](https://www.wearedevelopers.com/jobs/ext/2311621-it-helpdesk-engineer-hybrid-helpdesk-1st-2nd-line-field). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field) - **Company:** Wn1 IT - **Location:** Wigan, UK - **Experience:** Experienced - **Salary:** £25,000.0 - £30,000.0 - **Contract:** Permanent contract - **Skills:** 4G (Telecommunication), Microsoft Windows, Active Directory, Antivirus Softwares, Spanning Tree Protocols, VoIP, Computer Networks, Custom Software, Data Cabling, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Ethernet, Monitoring of Systems, Hyper-V, Internetworking, IP Routing, Virtual Private Networks (VPN), Microsoft Office, Routing, Cloud Services, Virtual Local Area Networks, Web Hosting Services, Backup and Restore, Wireless Networks, Network Switches, Network Routers, Server Migration, Information Technology, Laptops, Firewall Services Module, Network Server, Cisco, User Accounts - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815448507-it-helpdesk-engineer-hybrid-helpdesk-1st2nd-line--field ## About the Role The successful candidate should be able to demonstrate previous experience in problem-solving, customer services, clear telephone skills and strong skills in some of the following areas with 3+ years of experience, Ability to demonstrate skills in the following areas Good personal presentation and communication skills Experience of desktop support - Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues Microsoft Office 365 setup / administration Server based - installation, configuration, Active Directory, group policies, hyper-v, DNS, DHCP Network setup - Installation and configuration of network switches, including routing, vlans, Cisco, Meraki and Ubiquiti Internet connectivity - Using 4G,FTTC/DSL,Ethernet /Lease lines Firewall configuration to best practices experience in Mikrotik, Draytek products an advantage Switch configuration - VLANs, Spanning tree, IP Routing Hosted VOIP Wireless setup and fault finding - Experience of Ubiquiti, Meraki or similar Can demonstrate previous experience in problem-solving, customer services, clear telephone skills, with a full clean UK driving license Data cabling experience would be a bonus ## Description Record any IT issues raised into a helpdesk system (Issues may be raised by, phone, email, helpdesk ticket, monitoring software) Resolve the issues with the agreed SLA and update the helpdesk system Configure & install IT hardware, software or services either onsite or on customer premise Give advice / training to customers on the best use of their IT systems Ensure that customers systems/servers/backups are running at their best and recommend any changes required Ensure that IT issues are progressed through to closure Designing, installing and maintaining IT networks, including, desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, wan connections, email systems, web hosting, VPN solutions, cloud based solutions, campus wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access. Active directory administration, server migration, server failure Keep abreast with new technologies and software updates Installing new software Installing new hardware (servers, printers, computer work stations etc) Setting up user accounts, permissions and passwords Overseeing security of all systems, especially the internet Installing anti virus protection Fixing network faults Technical support for people using the network Training staff/customers on new systems Day to day admin and monitoring of network use Planning future improvements Suggesting IT solutions to business problems Making sure all IT meets industry standards ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)