> Markdown version of [/jobs/ext/2311674-support-engineer](https://www.wearedevelopers.com/jobs/ext/2311674-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Support Engineer

- **Company:** Tata Consultancy Services Ltd
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Databases, Java Platform Enterprise Edition (J2EE), Monitoring of Systems, Log Analysis, Oracle (Applications), Cloud Services, PL-SQL, SQL Databases, Scripting, Kubernetes, Splunk, Docker, Servicenow
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815594057-support-engineer

## About the Role

* Strong experience in application support within POS or retail environments.
 * Hands-on experience with Java (Core Java and J2EE).
 * Experience in production support, monitoring, and incident management.
 * Strong troubleshooting skills with experience in log analysis and root cause analysis.
 * Experience working with databases such as Oracle and SQL.
 * Familiarity with monitoring tools such as Splunk.
 * Good understanding of ITIL frameworks and service management processes.
 * Experience working with ticketing tools such as ServiceNow or similar platforms.
 * Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
 * Strong analytical and problem-solving abilities.
 * Experience with Python scripting.
 * Knowledge of PL/SQL.
 * Basic understanding of AWS cloud services.
 * Familiarity with Docker and container concepts.
 * Knowledge of Kubernetes in a production support environment.
 * Understanding of ITIL framework practices.
 * Experience with ServiceNow or similar ticketing systems.

## Description

* Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
 * Monitor production environments to ensure system stability and performance.
 * Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
 * Perform log analysis and root cause analysis to identify and resolve recurring issues.
 * Manage problem records and drive long-term fixes through structured problem management processes.
 * Support database operations, including querying and troubleshooting using Oracle and SQL.
 * Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
 * Collaborate with development and infrastructure teams to resolve complex technical issues.
 * Ensure clear and effective communication with stakeholders, translating technical findings into business-friendly language.
 * Support change management processes related to POS applications and releases.


## Related Videos

- [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture)
- [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider)
- [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)

## Related Articles

- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)