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# Technical Software Support Engineer - Graduate Considered

- **Company:** RedTech Recruitment
- **Location:** London, UK (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Python (Programming Language), Software Tools, Scripting, Multiaccess Edge Computing
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815626254-technical-software-support-engineer-graduate-considered

## About the Role

* Minimum of a 2.1 bachelor's degree from an internationally renowned university in a STEM related discipline, along with at least an A-level (or international equivalent)
 * Commercial experience in a technical or customer support-type position is ideal, but recent graduates who are keen on a career in support are encouraged to apply
 * Basic scripting knowledge in Python or Bash beneficial
 * Demonstrated care for the customer experience
 * Motivated self-starter with a problem-solving attitude
 * Strong aptitude for picking up new technologies
 * Ability to work autonomously and as part of a team
 * Excellent communication skills with fluent spoken and written English
 * Desire to work in a client-facing technical role

## Description

An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You'll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you'll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution., * Act as the main point of contact and liaise with customers and internal teams, predominantly the tech team

 * Manage customer issues from initial report through to resolution
 * Perform basic troubleshooting and escalation to the tech team when necessary
 * Deliver an excellent customer experience throughout the resolution process


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