> Markdown version of [/jobs/ext/2311751-it-service-automation-lead](https://www.wearedevelopers.com/jobs/ext/2311751-it-service-automation-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Automation Lead - **Company:** Talenthawk Limited - **Location:** Larbert, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Artificial Intelligence, Automation of Tests, Microsoft Azure, Microsoft Outlook, C Sharp (Programming Language), DevOps, Github, Information Technology Operations, Python (Programming Language), Windows PowerShell, Microsoft SharePoint, Scripting, Model-Driven Development, Microsoft Power Automate, Graphql, Software Version Control, Powerapps - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815451602-it-service-automation-lead ## About the Role Technical Expertise * Microsoft Power Platform: Power Automate (cloud/desktop), AI Builder (forms processing, prediction, classification), Power Apps (Canvas & Model-driven), Dataverse. * M365 Integration: Outlook, SharePoint, Teams, Planner, OneDrive; working knowledge of Graph API. * ALM & DevOps: Solution packaging, environment strategy, CI/CD pipelines (Azure DevOps/GitHub), automated testing, monitoring. * Scripting or development capability (desirable): PowerShell, JavaScript, C#, Python. Process & Leadership Capability * Strong grounding in ITIL v4 practices (Incident, Request, Change Enablement, Problem, Knowledge, Continual Improvement). * Process optimisation (value stream mapping, KPI design, bottleneck analysis). * Cross-functional stakeholder engagement across operations, compliance, and vendors. * Documentation and enablement: runbooks, SOPs, governance frameworks, user training., * 4-8+ years in IT Service Management or IT Operations with hands-on Power Platform delivery. * Experience integrating enterprise service platforms with M365 ecosystems. * Demonstrated success embedding automation into ITIL workflows (approvals, escalations, risk controls). * Background working within regulated or audit-driven environments (e.g., financial compliance, ISO standards). ## Description * Automation Design & Delivery * Architect and implement end-to-end automation using Power Automate (cloud & desktop) and AI Builder. * Develop scalable, reusable assets (templates, connectors, governance policies). * Manage Dev/Test/Prod environments, ALM pipelines, version control, and release strategy. * Embed auditability, exception handling, fallback controls, and compliance alignment (financial and internal governance standards). * Drive continuous improvement: maintain backlog, prioritise enhancements, and evolve the automation roadmap. * IT Service Process Integration * Integrate automation across Incident, Change, Problem, Request, Configuration, and Knowledge workflows. * Embed operational controls (e.g., change approvals, escalation triggers, risk checkpoints). * Define ownership models (RACI) and align with Service Integration and Operations stakeholders. * Ensure automation supports service quality, resilience, and operational transparency. * Data & AI Enablement * Design intelligent workflows and AI prompts to process, classify, predict, and validate service data. * Evaluate and monitor AI model performance (accuracy, precision/recall, drift). * Establish human-in-the-loop validation mechanisms for risk-sensitive decisions. * Maintain feedback loops to improve model reliability and governance compliance. * Stakeholder & Governance Leadership * Partner with Infrastructure teams, Service Management, Compliance, Vendor Management, and platform owners. * Facilitate discovery workshops, demos, and adoption sessions. * Define KPIs and value metrics (cycle time, quality improvement, compliance adherence). * Produce governance playbooks, SOPs, and training materials to enable scale. ## Related Videos - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [Putting the Graph In GraphQL With The Neo4j GraphQL Library](https://www.wearedevelopers.com/videos/257-putting-the-graph-in-graphql-with-the-neo4j-graphql-library) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [GraphQL + Apollo + Next.js: A Lovely Trio](https://www.wearedevelopers.com/videos/311-graphql-apollo-next-js-a-lovely-trio) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)