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# Network Operations Center Engineer

- **Company:** Capita resourcing
- **Location:** Belfast, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Asymmetric Digital Subscriber Line, Computer Networks, Modems, Ethernet, Server Supported Gaming, Network Routers, Computer Network Operations, Juniper, Information Technology, Cisco
- **Published:** August 30, 2026
- **Apply:** https://www.collegerecruiter.com/job/2815420768-network-operations-center-engineer

## About the Role

* Proven experience in IT Helpdesk or NOC environments.
 * Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
 * Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
 * Experience working with third-party suppliers and managing escalations.
 * Familiarity with ITIL service environments and SLA adherence.
 * High attention to detail and ability to perform under pressure.
 * Excellent communication and customer service skills.
 * Eligible for Security Clearance.
 * Foster respectful, collaborative relationships.
 * Communicate openly and contribute to team success.

## Description

Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.

You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service-this role is for you.

What you will be doing

 * Act as the first point of escalation for customer calls.
 * Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
 * Work within strict SLAs to ensure timely resolutions.
 * Maintain accurate shift handovers and keep support tickets up to date.
 * Keep customers informed throughout the fault lifecycle.
 * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
 * Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
 * Liaise with third-party engineers and suppliers to resolve issues.
 * Support field engineers with remote configurations and link checks.


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