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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Operations Manager - London (Hybrid) - **Company:** Intec Select Limited - **Location:** Greater London, UK - **Contract:** Temporary contract - **Skills:** Agile Methodology, Confluence, DevOps, Disaster Recovery, Monitoring of Systems, Knowledge Management, Topdesk, Microsoft SharePoint, Workflow Management Systems, Servicenow - **Published:** August 30, 2026 - **Apply:** https://www.collegerecruiter.com/job/2815403410-it-service-operations-manager--london-hybrid ## About the Role We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement., * Previous line management and team leadership experience * Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices * Experience with Service Management platforms such as ServiceNow, Freshservice, TopDesk, or similar * Experience working within Agile and/or DevOps environments * Familiarity with digital experience monitoring tools such as Nexthink * Excellent stakeholder management and communication skills * Experience managing third-party suppliers and service providers * Strong analytical, problem-solving, and operational management capabilitiesBudget and resource management experience * Lean process improvement experience * Knowledge of collaboration and workflow tools such as SharePoint and Confluence * Familiarity with Intent-Based Leadership principles ## Description You'll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business needs., * Lead and manage the IT Service Desk function as the primary point of contact for IT support and service requests * Oversee 1st and 2nd line support operations, ensuring high-quality customer service and SLA achievement * Manage workload allocation, resource planning, and day-to-day operational performance * Drive proactive problem management, trend analysis, and preventative measures to reduce recurring incidents * Own and optimise Service Management platforms such as ServiceNow and related monitoring tools * Collaborate with internal technology teams to improve service stability, availability, and user experience * Manage supplier and third-party relationships, ensuring contractual obligations and KPIs are achieved * Support incident escalation, major incident management, and security-related investigations where required * Lead knowledge management initiatives, including the creation and maintenance of knowledge base documentation * Contribute to IT service continuity and disaster recovery planning * Monitor operational risks, controls, and compliance requirements within the service environment * Drive continuous improvement initiatives, including automation, accessibility improvements, and emerging technologies * Mentor, develop, and lead an inclusive and high-performing support team ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)