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# Technical Support Specialist

- **Company:** Topcon
- **Location:** Oakland, CA, United States
- **Salary:** $54,080.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Database Queries, Microsoft Office, Windows Remote Assistance, SQL Databases, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-specialist-oakland-nj--d4491a5f-c00b-492a-a2ab-41d9da130034

## About the Role

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ., * BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.

 * Preferred engineering degree such as Biomedical, Electrical, or Mechanical
 * Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
 * Good written & verbal communication skills.
 * Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
 * Negotiation, people, and critical thinking skills.
 * Ability to deal effectively with customers.
 * Knowledge of medical device preventative maintenance and repair
 * Must have detailed follow up skills.
 * Must be able to work flexible hours.
 * Spanish speaking a plus
 * Strong IT background, Analysis Skills, Biomedicine, Clinical Support, Communication Skills, Computer Science, Customer Relations, Customer Support/Service, Diagnostics Solutions/Software, Distribution Channel, Electricity, Follow Through, Healthcare, Identify Issues, Maintenance Services, Medical Equipment, Medical Imaging, Microsoft Office, Microsoft Windows Operating System, Multitasking, Negotiation Skills, Organizational Skills, Patient Care, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, Quality of Life, Resolve Customer Issues, SQL (Structured Query Language), Spanish Language, Team Player, Technical Delivery, Technical Support, Writing Skills

## Description

* Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
 * Troubleshoot and repair Topcon products in house and at the customer's site.
 * Provide remote assistance via internet connection or phone.
 * Provide technical and clinical support to customers, distributors and employees.
 * Work under minimal supervision.
 * Complete issues escalated by the support team (Open/track RMA's for repair.)


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