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# IT Field Service Technician

- **Company:** Computer Task Group, Inc
- **Location:** Nashville, TN, United States
- **Experience:** Starter
- **Salary:** $42,500.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Computer Maintenance, Microsoft Office, Software Deployment, Computer Equipment, Build Management, Information Technology, Laptops
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1b600683de6b01ce

## About the Role

Do you have experience in Software deployment?, Do you have a High school diploma or GED?, CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment., Basic knowledge of desktop/laptop hardware, software, and operating systems.

 - Familiarity with PC imaging and operational programs.

 - Experience working within SLA frameworks and escalation protocols.

 - Strong interpersonal and organizational skills.

 - Basic understanding of workstation backups and restores.

 - Solid communication skills across all organizational levels.

 - Familiarity with Microsoft 365 troubleshooting.

 - Preferred: A+ Certification or equivalent technical certification.

Ideal Candidate Profile:

 - 1-2 years of experience in desktop support or equivalent technical training.

 - Eager to learn and grow in a fast-paced IT support environment.

 - Comfortable working independently and collaboratively.

 - Reliable, detail-oriented, and customer-service focused.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Vaccination Requirements

Varicella (2 doses or positive titer)

Measles

Mumps

Rubella

Hepatitis B or declination form, * High school or equivalent (Required), * Imaging of desktops/laptops: 1 year (Required)

 * end user support: 1 year (Required)
 * Deployment of IT Equipment: 1 year (Required)
 * zebra printers: 1 year (Preferred)
 * Customer Service: 1 year (Required)

## Description

Client Build Support

 - Image desktops and laptops with Office 365 and other required software.

 - Troubleshoot and resolve imaging issues.

 - Install and configure end-user software and tools.

 - Validate system builds to ensure readiness for deployment.

End User Support

 - Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.

 - Map and troubleshoot printers, network drives, and connectivity issues.

 - Confirm resolution with end users and escalate unresolved issues per client procedures.

Actions and Results

 - Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.

 - Maintain clear and professional communication with customers.

 - Perform basic hardware maintenance and component replacement.

 - Track and manage inventory of IT equipment.


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