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# Systems Strategist, AppleCare Technologies

- **Company:** Apple Inc.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, DevOps, Enterprise Architecture Framework, Machine Learning, Information Technology
- **Published:** August 30, 2026
- **Apply:** https://www.austinjobsite.com/job.asp?id=3369770760&tx=HT7367TTZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 10+ years of experience in enterprise IT.
 * Demonstrated track record in technical solutions and architecture, including at least 3 years in systems specification, design, and operations.
 * Practical understanding of modern solution delivery models (Agile, DevOps, Product-led).
 * Solid foundation in Business Capability Modeling (BCM) and enterprise architecture frameworks (e.g., capability building block mapping).
 * Hands-on experience or working familiarity with Agentic Workflows, AI, and Machine Learning technologies.
 * Proven leadership, stakeholder management, and influencing skills across cross-functional teams.
 * Excellent verbal, written, and interpersonal communication skills.
 * Bachelors degree in Information Technology, Computer Science, or equivalent practical experience., * Direct experience architecting or delivering technologies within service, sales, and customer support domains.

## Description

As a Systems Strategist in the AppleCare Technologies (ACT) Systems Strategy and Solutions Architecture team, you will shape enterprise-wide technology and systems decisions that advance AppleCare's strategic objectives and business capabilities., In this role, you will partner closely with IS&T, AppleCare business teams, and the ACT team to solve complex enterprise challenges, identify strategic opportunities, and guide the AppleCare-wide systems roadmap. You will serve as a subject matter expert, directing and designing the overall AppleCare enterprise, capability, and solution landscapes.


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