> Markdown version of [/jobs/ext/2313156-cloud-solution-provider-csp-support-escalation-engineer](https://www.wearedevelopers.com/jobs/ext/2313156-cloud-solution-provider-csp-support-escalation-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Cloud Solution Provider (CSP) Support Escalation Engineer - **Company:** Microsoft - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Salary:** $86,100.0 - $169,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Online Services, Cloud Computing, Identity and Access Management, Microsoft Software, Cloud Services, Diagnostic Tools, Information Technology - **Published:** August 30, 2026 - **Apply:** https://www.dice.com/job-detail/7eb65195-7882-4642-95ac-15a7a58d61b9 ## About the Role Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience, * Experience managing complex technical escalations across multiple stakeholders, teams, and technologies. * Strong troubleshooting and root cause analysis skills in complex cloud, commerce, identity, or enterprise environments. * Ability to influence stakeholders and drive resolution across engineering, operations, support, and business organizations without direct authority. * Strong communication skills with the ability to translate technical issues, risk, and business impact to both technical and non-technical audiences., Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. * Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. ## Description * Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices. * Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. * You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. * Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements., * Experience supporting Cloud Solution Provider (CSP), Partner Center, Microsoft Commerce, or similar cloud services platforms. * Experience supporting licensing, subscriptions, billing, provisioning, identity, or access management technologies. * Experience leading critical customer or partner escalations involving significant business impact. * Experience driving serviceability, operational excellence, process improvements, or supportability initiatives. ## Related Videos - [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Hacking MSSQL on Cloud. All of them. 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