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# Network and Systems Engineer

- **Company:** CERM
- **Location:** Oostkamp, Belgium (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Proxmox, Application Programming Interfaces (APIs), Amazon Web Services, Systems Engineering, Microsoft Azure, Bash Shell, Cloud Computing, Databases, Debian Linux, Linux, Network Address Translation, VMware ESX Servers, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Simple Mail Transfer Protocols, Microsoft SQL Server, Windows Servers, Windows PowerShell, Ansible, Server Virtualization, Product Software Implementation Methods, TCP/IP, Wide Area Networks, Wi-Fi Technology, Office365, Firewalls (Computer Science), Git, Information Technology, Network Server, Docker, Jenkins
- **Published:** August 5, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=c87f3f32687d271d

## About the Role

* You have at least a bachelor's degree and 3 years of experience in IT support.
 * You're team-oriented with strong interpersonal skills.
 * You enjoy analyzing and troubleshooting technical issues.
 * You're self-directed and proactive in your work.
 * You have strong verbal and written communication skills in Dutch and English (French or another language is a plus).
 * You're eager to learn and work with new technologies.

Bonus points if you:

 * have experience with virtualization: ESXi, Hyper-V, Proxmox, Docker
 * have experience with cloud hosting & services: Azure, AWS
 * have experience with IaC & Automation: Ansible, Jenkins, Git, API
 * have experience with databases: SQL Server 20xx
 * have experience with Operating Systems such as Windows Server (RDS, PowerShell) or Linux: Debian, Rocky Linux, Bash scripting
 * have experience with networking: TCP/IP, VPN, NAT, Firewall, Wi-Fi, SD-WAN
 * have experience with email & productivity: Office365, SMTP
 * have experience with hardware: servers, printers, Wi-Fi scanners

## Description

CERM is looking for a motivated and ambitious Network and Systems Engineer to join our customer-facing IT support team in Oostkamp, Belgium. In this hybrid role, you will provide first-line remote support to customers around the world while also contributing to project-based technical work, ensuring reliable IT systems and long-term customer satisfaction.

You will report to the Systems Engineering team leader and work within a small, experienced team of IT engineers.

Customer Support:

 * Provide first-line helpdesk support via our ticketing system.
 * Diagnose and troubleshoot IT issues remotely.
 * Escalate unresolved problems to higher-level support when needed.

Project & technical work

 * Participate in IT implementation and infrastructure projects.
 * Assist customers during cloud migration processes.
 * Manage and maintain virtual server environments on customer IT platforms.
 * Install, configure and maintain our software using checklists and automation tools.
 * Collaborate with other departments to improve customer experience.
 * Provide regular status updates and documentation of activities.

General responsibilities

 * Take ownership of tasks and follow up proactively.
 * Maintain high standards in personal administration.
 * Participate in team meetings and knowledge sharing.


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