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# Technical Knowledge Support - Brussels - ON SITE - EEAS

- **Company:** Seidor
- **Location:** Brussel, Belgium
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Agile Methodology, Confluence, Information Systems, Information Management, Microsoft Office, Microsoft PowerPoint, Scrum Methodology, Software Engineering, OpenText, Atlassian Tools, Servicenow
- **Published:** August 7, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=2020d3365203fdf9

## About the Role

Knowledge and competences

 * Ability to analyse, synthetize and present information
 * Good verbal and writing communication skills
 * General IT skills
 * Knowledge on wiki, collaborative sites and social networks
 * Experience in end-user assistance for utilisation of information systems

Tools and Methodologies

 * Microsoft Office (Work, Excel, PowerPoint)
 * FS Pro (Information Mapping®)
 * Information Mapping®
 * e-Learning software

Collaborative platform:

 * Confluence 6 and above
 * Aurea Jive 9
 * OpenText

Software development Lifecycle

 * Atlassian tools
 * ServiceNow, * Project Management: PM² and PM² Agile
 * Agile Software development: Kanban & Scrum

## Description

* Prepare and give training courses on information systems to the EEAS staff or external stakeholders;
 * Developing effective training strategies in line with the organisation and the project objectives;
 * Developing training modules and related training materials to effectively support the user adoption;
 * Ensuring mentoring and/or coaching and following up to users requests and feedback;
 * Support with the preparation and organisation of Knowledge Base Articles;
 * Supporting activities for the organisation and maintenance of Knowledge Base repositories;
 * Advising and designing communication strategies to gain support and interest;
 * Drafting presentations, texts, FAQs, news, intranet pages;
 * Providing support to other Information Management projects when required.


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