> Markdown version of [/jobs/ext/2315048-technical-support-specialist-payments](https://www.wearedevelopers.com/jobs/ext/2315048-technical-support-specialist-payments). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Payments - **Company:** CM.com N.V. - **Location:** Amsterdam, Netherlands - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Payment Gateway - **Published:** August 3, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=faf9b2f9f090b5f5 ## About the Role By welcoming AI Agents into our organisation, we fundamentally change how work is done. You are comfortable with change and you love working in a high paced environment., * A technical background with genuine affinity for IT: you understand systems, APIs and troubleshooting logic, and enjoy digging into detail rather than following a script * You don't need to be a payments obsessive from day one, but you get why making payments simply work is genuinely satisfying. * Fluent in Dutch, this is a hard requirement * A completed HBO education in IT support / workplace management, or MBO4 with equivalent experience * Some experience in a support role would be great * The resilience to handle negative sentiment from frustrated customers and real satisfaction in turning it around ## Description As a Technical Support Representative, you start in the support team within the Payments business unit. The team handles all customer support related to the CM Payments Platform for both online payments and IPP (in-person payment terminals at customer sites). Payments that simply work matter enormously. That's the whole point of this role. Right now, a large share of questions still gets escalated to our CSM/Development organization. The more we can take off their plate, the better. You will: * Be the first point of contact for Payment support questions * Problem analysis: turning a customer's question into the real underlying issue, and solving it * A wide range of questions: a PIN that doesn't work, a till/cash register integration issue, transactions that are missing or incomplete, or unusual behavior in the API or the PIN terminal * Replacement and repair requests for IPP terminals * Online Payments Gateway integration: helping customers set things up themselves, following CM.com's Payments Gateway API documentation * Occasional involvement in onboarding and implementations, even though that's formally outside the scope of the role * Close collaboration with stakeholders across IPP and Professional Services * Use AI (Claude) to think things through and figure things out yourself before escalating * Thinking beyond the ticket: how do you standardize, and document recurring questions so future support is faster? The Technical Support Representative will report directly to the Lead Support. You will work directly with your 4 direct colleagues based in Amsterdam & Breda. Customers range from government bodies and well-known retailers like Zeeman or TUI to plenty of SMEs. It's genuinely fun work: one day you're helping a government body, the next a well-known retailer, and the next a small business, sometimes all on the same day., * Available fulltime (40 hours/week), based in Breda or Amsterdam * Genuinely curious about AI: You're actively experimenting with the newest models / products to supercharge yourself at work. Believe you'd be a great fit for this role, even if you don't tick every box? Reach out to our Recruitment team! We'd be happy to connect and see if we can make it work together. What we offer As a CM.com club member, you'll have the following benefits: * Onboarding: Join our unique 3-days Global Onboarding program in our Headquarters in Breda, a deep dive into the culture of CM.com. * Healthy food: Daily healthy lunches and snacks to keep you energized. * Effortless commute: The Shuttle mobility card, commuting allowance and Lease-a-bike options get you where you need to be. We have CM company cars that you can use for client visits as well. * Invest in your future: A solid pension plan. * Time off: Recharge with 25 vacation days, plus the option to purchase 10 additional days. * Own your success: Become a shareholder with our Employee Share Purchase Program. * Your Development: We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you're always learning and evolving * Vitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues. Think of stress prevention workshops, ergonomist visit, weekly bootcamps, yoga sessions and our CM sports day. * Together at CM.com: Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! We have something for everyone. Our diverse perspectives fuel innovation and drive us forward. We welcome everyone, regardless of age, background, or beliefs. ## Related Videos - [Rest API Antipatterns](https://www.wearedevelopers.com/videos/100208-rest-api-antipatterns) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [​Road to Web3](https://www.wearedevelopers.com/videos/584-road-to-web3) - [Teaching agents to pay: what devs need to know](https://www.wearedevelopers.com/videos/100334-teaching-agents-to-pay-what-devs-need-to-know) - [HTTP 402: Teaching the Web to Let Agents Pay](https://www.wearedevelopers.com/videos/100232-http-402-teaching-the-web-to-let-agents-pay) - [Web APIs you might not know about](https://www.wearedevelopers.com/videos/281-web-apis-you-might-not-know-about) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [E-Commerce in the Agentic Age: When "Buy" Becomes a Function Call](https://www.wearedevelopers.com/magazine/750-e-commerce-in-the-agentic-age-when-buy-becomes-a-function-call)