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# Help Desk Analyst 1

- **Company:** Brooksource
- **Location:** Frankfort, KY, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Software Applications, Databases
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=688236002f3d6a03

## About the Role

Do you have experience in Technical Proficiency?, * Technical Aptitude and Attention to Detail: Ability to quickly learn and navigate software applications and databases.

 * Effective Communication: Clear verbal and written communication skills to interact with users of varying technical backgrounds.
 * Relevant Experience: 1 year of customer service, tech support or helpdesk experience

## Description

Basic Troubleshooting: Provide initial support and resolution for routine issues related tothe DORIS tax system, including login problems, password resets, and basicnavigation assistance.

User Guidance: Assist taxpayers, internal staff, and external stakeholders inunderstanding and utilizing basic features and functionalities of the DORIS system.

Ticket Management: Log and categorize incoming support requests,ensuring accurate documentation and timely resolution.

Escalation: Escalate complex issues or those requiring Tier II or Tier III support tothe appropriate teams.Customer Service: Deliver courteous and helpful customer service to allusers, maintaining professionalism and empathy.


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