> Markdown version of [/jobs/ext/2316920-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2316920-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Kyonet - **Location:** Bedford, UK - **Salary:** £26,000.0 - £28,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, Microsoft Office, Windows Servers, Software Engineering, Virtual Local Area Networks, Computer Network Technologies - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=7afd557aedaf637d ## About the Role We're looking for someone who is approachable, friendly, and genuinely enjoys helping others. A positive, can-do attitude is essential, along with the confidence to take initiative and work independently when needed. To be successful in this role, you'll be proactive, driven, and resourceful, with a willingness to learn and tackle new challenges. Strong problem-solving skills, a customer-focused mindset, and the ability to build positive relationships are just as important as your technical ability. Experience and Knowledge Essential * Experience with Microsoft Operating System installation and support. * Experience in providing support in a networked environment. * Experience in Windows Server Administration, including Active Directory, DNS and DHCP. * Basic knowledge of Hyper-V virtualization technology. * An understanding of data backup principles. * Training or experience using Microsoft Office 365 Desirable * Knowledge of networking technologies and troubleshooting (IP, DHCP, DNS, VLANs and switching Education and training Essential * Full UK Driving License Desirable * Microsoft Certifications. * CompTIA certifications. Essential Skills * Excellent customer service skills. * Ability to work in a confidential environment and understanding of its importance. * Willingness to learn new skills and apply them accurately. * Strong administration skills with an eye for detail. * Effective verbal and written communication skills. * Proficient in liaison and teamwork. * Strong organisational skills with the ability to prioritise tasks. * Suitable conduct for the audience. * Positive 'can-do' attitude towards work., * IT support: 1 year (required) Language: * English (required) Licence/Certification: * Full UK Driving license with access to own vehicle (required) ## Description Based primarily at one of our client sites in Bedford, you'll work closely with our team in Corby to deliver excellent technical support and ensure a high level of customer service. While most of your time will be spent supporting this client on-site, you'll also have the opportunity to assist other clients when required. From time to time, you'll support our senior technicians with project work, system installations, and planned maintenance, giving you the chance to broaden your skills and experience. As this is a field-based role, you'll need a full UK driving licence and access to your own vehicle. Occasional travel to our Corby office and other client sites will be required, along with some out-of-hours work, including weekends when needed. This is a great opportunity for an IT Support Engineer to take in their career! Your role will include… * Answering all calls promptly, politely, calmly, and professionally. * Providing users with a high level of 1st line support. * Maintaining customer expectations and escalating issues when necessary to the Kyonet support desk. * Coordinating the effective resolution of problems to ensure service delivery and implementing solutions to prevent reoccurrence. * Investigating and diagnosing IT faults and problems, including hardware and software issues, PC systems, and network equipment. * Following standard operating procedures (SOPs) for daily / weekly recurring tasks. * Working with the clients internal teams/departments to maximise the technology use to drive efficiencies within their business. * Spend time with the larger team at the Kyonet head office on occasions to undertake training, meeting and exposure to our working style.