> Markdown version of [/jobs/ext/2316934-2nd-3rd-line-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2316934-2nd-3rd-line-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd/3rd Line IT Support Engineer - **Company:** Genesis Business Systems Ltd - **Location:** Kingston upon Hull, UK - **Experience:** Experienced - **Salary:** £39,995.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Network Security, Microsoft Office, Windows Servers, TCP/IP, Transmission Control Protocol (TCP), Wi-Fi Technology, Network Routers, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Hardware Infrastructure, Firewall Services Module, Zendesk, Network Server - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=1ac2925d8ba79dfa ## About the Role * Proven experience in 2nd/3rd line IT support roles with a strong background in technical troubleshooting across multiple platforms. * Extensive knowledge of computer networking concepts including TCP/IP protocols, LAN/WAN architecture, DNS management, VPN setup, Firewall configuration, and TCP troubleshooting. * Hands-on experience with Windows Server environments (Active Directory management, HyperV, DNS/DHCP) and macOS support. * Strong understanding of hardware components including computers, servers, switches, routers, firewalls, wifi, and peripherals. * Proficiency in using ticketing systems like Autotask/BMS, NinjaOne or Zendesk for incident tracking and resolution documentation. * Excellent communication skills with the ability to convey technical information clearly to non-technical users. * Certifications such as CompTIA Network+, Microsoft Certified: Windows Server Fundamentals or equivalent are highly desirable. * Analytical mindset with strong problem-solving skills to diagnose issues efficiently and implement effective solutions promptly. Join us to be part of a vibrant team where your expertise drives technological excellence! We are committed to fostering an inclusive environment that values innovation and continuous learning-empowering you to grow your career while making a real difference in our organisation's success., * proven IT support: 3 years (required) ## Description * Deliver advanced technical support for escalated issues related to computer networking, operating systems, hardware, and software across diverse platforms including Windows and macOS. * Troubleshoot and resolve complex problems involving Microsoft Windows Server environments, Active Directory management, DNS configuration, TCP/IP networking, VPN connectivity, Firewalls, and LAN/WAN infrastructure. * Manage and support enterprise tools such as Datto RMM, Kaseya BMS, Kaseya IT Glue, and other systems to track incidents and ensure timely resolution. * Perform software troubleshooting for applications like Microsoft Office suite, Watchguard Antivirus, Email Security, and other business-critical tools; assist with deployment and updates as needed. * Maintain and optimize network security by configuring firewalls, VPNs, DNS settings, and analyzing network traffic to identify potential vulnerabilities or issues. * Provide desktop support for end-users by diagnosing hardware failures, replacing components, configuring peripherals, and supporting operating system installations on Windows and macOS devices. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)