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# 2nd Line Storage Engineer - STEVENAGE

- **Company:** Fujitsu
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Data Centers, Firmware, NetApp Applications, Network Service, Storage Technologies, Data Management, Vmware
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=139579e007da5bab

## About the Role

* Capable of handling Severity 1 & 2 Incidents and provide RCA information
 * Understanding of Netapp Storage Engineer in enterprise-scale environments.
 * Understanding of Netapp Storage Hardware
 * Knowledge of general NAS/SAN principlesUnderstanding of VMware integration with Netapp

Security clearance level is required to fulfil this position with a requirement to meet higher level on joining, if not already held. This will be a minimum requirement to be able to fulfil the role obligations.

## Description

We are looking for a 2nd Line Backup & Storage Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, and daily contact with customers and stake holders utilising the IT Service Management Toolset., Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line System Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Your role will involve the day-to-day support, management, and development of enterprise storage platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. You will monitor and manage large-scale Netapp Storage and Cohesity backup environments across three data centre sites, ensuring availability, performance and resilience. You will be responsible for NAS and SAN administration, including VMware integration, fabric switch configuration, zoning and troubleshooting. The role includes capacity management and reporting, proactively identifying risks and constraints, and implementing remedial actions where required. Creating work processes and documenting the working outcomes. You will plan and execute storage software and firmware upgrades, ensuring minimal service impact and adherence to customer and Fujitsu standards and change control processes. The position can also involve installing and commissioning new Storage/Backup
hardware to be completed and delivered within target timescales. In addition, your role will involve raising and presenting change requests and contribute to continuous service improvement initiatives. Knowledge sharing is also vital to help grow the team's capability and experience across the estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA's in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc… Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation.


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