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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Analyst - **Company:** Michael James Associates - **Location:** Brussel, Belgium (Remote available) - **Experience:** Experienced - **Salary:** €75,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Cyber Security, Desktop Computing, Document Management Systems, Microsoft Office, Citrix Systems, Remote Access Technology, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Laptops - **Published:** August 22, 2026 - **Apply:** https://www.adzuna.be/details/5852036467 ## About the Role You will ideally have experience supporting a broad technology environment including: * Microsoft Windows * macOS * Microsoft Office / Microsoft 365 * Citrix * NetDocuments or similar document management systems * Litera Compare or similar document comparison software * iOS and Android * Desktop and laptop hardware * Printers, scanners and peripherals * Audio visual and meeting room technology * Mobile and remote access technologies * Basic networking and infrastructure * IT security systems * ITSM / service desk platforms Experience with legal technology applications or within a law firm, financial services organisation, professional services business or similarly demanding corporate environment would be highly advantageous. About You We are looking for a technically capable and highly service-oriented IT professional who enjoys working directly with users and taking ownership of technical problems. The successful candidate will be comfortable supporting senior stakeholders and operating in an environment where responsiveness, professionalism, confidentiality and attention to detail are essential. You will ideally have: * 3+ years' experience in IT support, desktop support, service desk or technology support. * Strong troubleshooting skills across hardware, software and connectivity. * Excellent knowledge of Windows and Microsoft Office / Microsoft 365. * Experience supporting laptops, desktops, printers, mobile devices and peripherals. * Experience with Citrix or similar virtual application environments. * A good understanding of networking and infrastructure fundamentals. * Strong customer service and interpersonal skills. * Excellent verbal and written communication. * The ability to explain technical issues clearly to non-technical users. * Strong organisational skills and attention to detail. * The ability to manage multiple incidents, projects and changing priorities. * A proactive approach to identifying and resolving technical issues. * The ability to work independently while contributing effectively to a wider technology team. * An understanding of information security and the importance of protecting confidential information. * Flexibility to occasionally adjust working hours or travel when required to support business needs., * High school diploma or equivalent. * Relevant IT qualification, technical certification or equivalent practical experience preferred. * Minimum of three years' relevant technology support experience. * Additional technical training in desktop support, networking, infrastructure or related disciplines would be advantageous., The ideal candidate will be a hands-on IT support professional who combines strong technical troubleshooting skills with exceptional customer service. You will enjoy being close to the business, solving problems quickly and building trusted relationships with users. Experience within a law firm or another high-performance professional services environment would be particularly valuable. ## Description We are working with a leading international professional services organisation to appoint a Technology Support Analyst to join its technology team in Brussels. This is a hands-on, user-facing IT role providing high-quality technical support to attorneys, business services professionals and office staff within a sophisticated international environment. The successful candidate will be responsible for supporting a broad range of technology across the Brussels office, including hardware, software, applications, networking, mobile devices, audio visual equipment and remote access. You will work closely with local technology colleagues as well as central IT teams to ensure users receive a responsive, professional and consistent level of support. This is an excellent opportunity for an experienced IT support professional looking to join an international organisation where technology plays a critical role in supporting a demanding, high-performance environment. Key Responsibilities * Provide first and second-line technology support to users across the Brussels office via telephone, service desk tickets and email. * Diagnose, troubleshoot and resolve hardware, software, connectivity and application-related issues. * Log and accurately document incidents and service requests within the firm's IT service management systems. * Take ownership of issues through to resolution, escalating more complex problems to appropriate local or central technology teams. * Provide application support for locally installed and Citrix-based applications. * Install, configure, test, image, maintain and troubleshoot desktops, laptops, printers, scanners and other technology peripherals. * Provide support for iOS and Android mobile devices. * Support audio visual equipment, meeting rooms and conference facilities. * Assist users with remote working and remote-site access. * Support office moves, new starters, leavers and personnel changes, including equipment provisioning and collection. * Maintain and issue loan equipment in accordance with company policies. * Maintain accurate technology asset and inventory records. * Support data rooms, technology rooms and local infrastructure. * Assist with troubleshooting networking issues alongside infrastructure and central technology teams. * Provide technology support for off-site events and other locations when required. * Provide advice and assistance to attorneys and senior stakeholders regarding technology equipment and purchases. * Deliver basic technology induction and user training. * Support technology-related security systems and promote appropriate security best practices. * Assist with maintaining and improving IT policies, procedures and documentation. * Build strong working relationships with attorneys, business services professionals and technology colleagues. * Maintain a consistently high level of customer service and professionalism. * Handle sensitive and confidential information appropriately. * Participate in technology projects and other initiatives as required. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)