> Markdown version of [/jobs/ext/231884-endpoint-support-tech-lead](https://www.wearedevelopers.com/jobs/ext/231884-endpoint-support-tech-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Endpoint Support Tech Lead - **Company:** United Regional Health Care System, Inc. - **Location:** Wichita Falls, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Apple Mac Systems, Unified Endpoint Management - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c5297e991d2eb37a ## About the Role Do you have experience in macOS?, Do you have a High school diploma or GED?, * High school diploma or equivalent required. * Must be able to communicate effectively in English, both verbally and in writing. * College coursework preferred. * Relevant industry certifications or approved internal training are required as part of ongoing professional development. These may include industry certifications (e.g., CompTIA A+, Network+, Microsoft Endpoint Manager, ITIL Foundation, Apple Certified Support Professional) or equivalent internal training programs aligned to the role and approved by leadership. Physical Requirements * Ability to lift and move equipment up to 50 lbs. * Frequent standing, walking, and bending during equipment installation and troubleshooting. * Ability to work in various environments, including office and clinical settings. Skills and Qualifications * 4+ years of experience in PC or endpoint support. * Advanced knowledge of Windows, macOS, mobile platforms, and endpoint security. * Demonstrated ability to independently resolve complex, high-impact technical issues. * Experience coordinating operational work, mentoring peers, and supporting project execution. * Strong communication, mentoring, and customer service skills. * Proven ability to contribute to process improvement, service quality, and operational consistency. * Positive performance evaluations and strong peer and customer feedback. ## Description * Serve as the primary escalation point for complex endpoint and service desk issues, ensuring timely, effective, and well-documented resolution. * Coordinate daily endpoint support activities by assisting with ticket prioritization, workload balancing, and equitable assignment distribution in alignment with established priorities and SLAs. * Assist management in monitoring ticket queues, SLA performance, and workload trends by identifying risks, recurring issues, and improvement opportunities. * Mentor and train Endpoint Support Technicians by providing guidance on advanced troubleshooting techniques, best practices, ticket review, and real-time technical support. * Act as the technical lead for endpoint-related projects, including deployments, refresh cycles, migrations, and process improvements, coordinating execution under the direction of management or project leadership. * Collaborate with other IT teams and vendors to resolve cross-functional technical issues and support broader organizational initiatives. * Promote adherence to established endpoint standards and procedures, and assist in improving documentation, workflows, and asset record accuracy. * Support advanced imaging, patching, compliance, security, and specialized device management tasks. * Participate in the evaluation, testing, and selection of endpoint technologies, tools, and solutions. * Provide input to management on team performance, operational challenges, and training needs. * Assist with onboarding and cross-training of new endpoint support staff. * Maintain a high standard of customer service, professionalism, and operational reliability while remaining hands-on with high-priority and complex technical issues. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [Meet Your New BFF: Backend to Frontend without the Duct Tape](https://www.wearedevelopers.com/videos/682-meet-your-new-bff-backend-to-frontend-without-the-duct-tape) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)