> Markdown version of [/jobs/ext/2319837-meewerkend-teamlead-it-support-farmacie](https://www.wearedevelopers.com/jobs/ext/2319837-meewerkend-teamlead-it-support-farmacie). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Meewerkend Teamlead IT Support Farmacie

- **Company:** OCTA Farmacie Groep
- **Location:** Amsterdam, Netherlands (Remote available)
- **Experience:** Expert
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Microsoft InTune
- **Published:** August 11, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=a8d394f9c4e3d047

## About the Role

* Aantoonbare kennis van en ervaring met Pharmacom en/of CGM Apotheek (vereist)
 * Ervaring met de apotheekpraktijk: receptverwerking en de samenhang tussen AIS, recept- en etikettenprinters en desktops (vereist)
 * Ervaring met E-Zorg-verbindingen en beveiligde zorgconnectiviteit
 * Minimaal 5 jaar ervaring in 1e en 2e lijns IT-support
 * Aantoonbare ervaring in een coördinerende of meewerkend leidinggevende rol
 * Gedegen kennis van Microsoft 365, Windows en Active Directory / Entra ID
 * Ervaring met ITIL-processen (incident, problem, change)
 * Procesmatig en gestructureerd, rustig onder druk, sterk in coachen en communiceren
 * Uitstekende beheersing van de Nederlandse taal; woonachtig in Nederland

Nice to have

 * Werkervaring bij een apotheekautomatiseerder, farmaceutische groothandel of apotheekketen
 * ITIL 4 Foundation certificering
 * Ervaring met Microsoft Intune en Entra ID op administratorniveau

## Description

* Meewerken in de dagelijkse 1e en 2e lijns support voor onze apotheken en kantoorlocaties (ca. 50-60% van de tijd)
 * Analyseren en oplossen van verstoringen in de keten AIS (Pharmacom/CGM) - printers - werkplekken
 * Schakelen met PharmaPartners, CGM en E-Zorg bij storingen, wijzigingen en nieuwe vestigingen
 * Aansturen en coachen van twee supportmedewerkers; structuur aanbrengen in ticketafhandeling, prioritering, opvolging en documentatie
 * Bewaken van SLA's en kwaliteit; escalatiepunt voor complexere incidenten
 * Doorontwikkelen van ITIL-processen en een kennisbank met apotheekspecifieke werkinstructies; rapporteren over KPI's aan de leidinggevende


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