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# IT Support Technician

- **Company:** Keystone IT Ltd
- **Location:** Hucknall, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Dynamic Host Configuration Protocol, Windows Search, Microsoft SharePoint, TCP/IP, Wireless Networks, Network Routers, Computer Network Technologies, Firewalls (Computer Science), Microsoft InTune, Information Technology, Server Operating Systems & Platforms
- **Published:** August 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=cb7c550362b2d286

## About the Role

Are you passionate about technology, solving problems, and delivering outstanding customer service?

We're looking for an experienced and motivated IT Support Technician to join our growing team in Hucknall. This is an exciting opportunity to work across a diverse range of technologies and client environments while developing your technical skills and career within a supportive and forward-thinking MSP., We're looking for someone who is technically capable, client-focused, and eager to continue learning.

Essential Skills & Experience

 * Minimum 3 years' experience in an IT Support or MSP environment.
 * Strong experience supporting Microsoft Windows desktop and server operating systems.
 * Experience administering and troubleshooting Microsoft 365 environments, including: Exchange Online, Entra ID, SharePoint Online and Microsoft Team.
 * Hands-on experience with Microsoft Intune, including: Device deployment, Endpoint management, Policy administration and Security configuration
 * Good networking knowledge, including: TCP/IP, DNS & DHCP, Switching, Wireless networking, Routers and firewalls
 * Experience using ticketing and remote support systems.
 * Full UK driving licence.

Desirable Skills

 * Experience supporting Apple devices and macOS.
 * Solid knowledge of cybersecurity best practices.
 * Experience with Microsoft Defender for Business or Microsoft Defender XDR.
 * Experience with backup and disaster recovery solutions.
 * Relevant Microsoft, CompTIA or vendor certifications.

What We Look For

The right person will be:

 * A positive and enthusiastic team player.
 * Passionate about technology and delivering excellent service.
 * An excellent communicator, both written and verbal.
 * Organised, proactive, and able to manage competing priorities.
 * Committed to continuous learning and professional development.
 * Someone who values trust, accountability, and teamwork.
 * Comfortable working independently and as part of a collaborative team., * Ability to reliably commute to Hucknall (NG15 7HP) or relocate before starting.
 * Full UK driving licence.
 * Authorised to work in the United Kingdom., * IT Support or MSP: 3 years (required)

## Description

* Provide support for escalated technical issues while supporting the wider service desk when required.
 * Deliver remote and onsite technical support to a diverse range of clients.
 * Troubleshoot and resolve hardware, software, networking, and Microsoft 365 issues.
 * Proactively maintain and improve client IT environments.
 * Manage and update support tickets, ensuring clients receive excellent communication throughout.
 * Create and maintain accurate technical documentation.
 * Assist with IT projects, hardware deployments, and software rollouts.
 * Evaluate and test new technologies, services, and solutions.
 * Work collaboratively with colleagues to share knowledge and maintain service excellence.
 * Identify opportunities to improve client systems, security, and operational efficiency.