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# Application Support Engineer

- **Company:** Shawbrook
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Performance Management, Microsoft Azure, Databases, Database Queries, Linux, Domain Name System (DNS), Python (Programming Language), Windows Servers, Nagios, Networking Basics, Windows PowerShell, Cloud Services, Systems Integration, TCP/IP, Data Logging, Scripting, Firewalls (Computer Science), Hardware Infrastructure
- **Published:** August 5, 2026
- **Apply:** https://careers.shawbrook.co.uk/en/jobs/senior-application-support-engineer-en-ref1722o-shawbrook/apply

## About the Role

We're looking for a proactive and highly capable Application Support Analyst who can operate as a true all-rounder across our technology estate. This role requires someone comfortable working across multiple systems, technologies, and business areas, with a strong focus on service reliability, troubleshooting, and ownership of issues end-to-end., * Strong generalist application support background across multiple platforms and systems.

 * Strong SQL skills, with the ability to write queries, analyse data, and troubleshoot issues.
 * Solid database knowledge, including schemas, data models, and relationships between systems.
 * Good understanding of APIs, integrations, and system interfaces.
 * Basic networking knowledge (DNS, TCP/IP, connectivity, firewall concepts).
 * Experience working with on-premise infrastructure and hardware.
 * Strong understanding of Azure, including cloud services, deployments, and monitoring.
 * Strong server-side knowledge, including Windows Server (and ideally Linux).
 * Familiarity with monitoring, logging, and alerting tools.
 * Understanding of ITIL processes (incident, problem, and change management).
 * Scripting/automation experience (PowerShell, Python, etc.) is desirable.

## Description

* Provide 1st-3rd line support across a range of business-critical applications.
 * Investigate, troubleshoot, and resolve incidents and problems end-to-end.
 * Monitor application performance and proactively identify and address issues.
 * Monitoring End of Day & End of Month processes to make sure these are complete successfully & if there are any issues with this resolve within the agreed SLAs.
 * Work closely with development, infrastructure, and business teams to deliver fixes and improvements.
 * Support releases, patches, and system changes.
 * Perform root cause analysis and drive permanent resolutions.
 * Maintain documentation, knowledge articles, and support processes.
 * Participate in on-call/out-of-hours support where required.
 * Act as the technical lead on projects and provide technical input to support project teams.


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