> Markdown version of [/jobs/ext/2320978-1st-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2320978-1st-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 1st Line Support Engineer - **Company:** SBK Computers - **Location:** Holmewood, UK - **Experience:** Starter - **Salary:** £28,089.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Computer Networks, Hyper-V, Microsoft Office, Commercial Software, Software Engineering, Virtualization Technology, Information Technology, Laptops, Veeam, Network Server, Vmware - **Published:** August 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=2ce3b7be879cb9bc ## About the Role · 1-2 Years prior experience within a technical support focused role. · Active Directory Administration · Office 365 & Azure support and management. · Windows 10,11 Operating systems. · Microsoft Office 365 apps. · Virtualisation (Hyper-V, VMware) · Basic Routing and switching knowledge. · Knowledge with backup vendor software such as Veeam, StorageCraft. · Basic Telephony systems Knowledge. · Current MS-10X or MD-10x certifications preferred but not essential. * Good communication skills * Proactive and eager to learn * Good knowledge of IT Systems and Support * Professional and Courteous * Comfortable with all aspects of customer service (face to face, phone and email), * Technical support: 1 year (required) ## Description We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PC's, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: · Answering the technical line to support our clients as the first point of contact. · Provide remote and telephone support for client networks and applications. · Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software. · Updating the help desk ticketing system, ensuring the calls are logged and all notes, progress and actions have been added promptly and accurately. · Prioritise tickets based on impact to keep efficient progress. · Work to the contracted SLA's and liaise with 3rd parties as required, escalating within the helpdesk team were necessary. · Building PC's · Pre delivery setup of laptops · Repairing PC's, laptops and printers · Dealing with third parties to arrange external repairs and tracking documentation · Stock control of components and cables · Pre delivery preparation of servers / infrastructure equipment · Updating asset register for customers new equipment before delivery. · Keeping up to date with any training and learning logs. · Dealing with deliveries and receipting them into stock · Dealing with software issues e.g. installation and upgrade ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)