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# AI Prompt Engineer

- **Company:** ROI Solutions LLC
- **Location:** United States (Remote available)
- **Salary:** $100,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Pattern Recognition, Chatbots, Prompt Engineering, Deployment Automation, Virtual Agents
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5aa868cfa667cf17

## About the Role

Do you have experience in Teamwork?, * Strong written English communication skills

 * High attention to detail and pattern recognition
 * Comfortable reviewing large volumes of conversations and transcripts
 * Ability to follow operational processes consistently
 * Strong problem-solving mindset
 * Comfortable working independently during overnight operational hours
 * Experience with AI prompting, chatbot optimization, customer support, QA, or conversational AI preferred
 * Familiarity with CRM systems, call center workflows, or automation tools is a plus

Success Metrics

 * Faster AI optimization turnaround times
 * Improved AI response quality and conversation accuracy
 * Reduced customer escalation rates
 * Well-organized optimization reports and documentation
 * High QA approval rates from U.S.-based leadership teams
 * Faster implementation of customer-requested updates

## Description

The AI Prompt Engineer is responsible for monitoring, improving, and optimizing AI agent performance across voice, SMS, and web chat deployments. This role works closely with the U.S.-based Operations and Leadership teams to implement overnight updates, review conversations, identify improvement opportunities, and prepare optimization recommendations for final QA review.

This role plays a critical part in maintaining high-performing AI experiences across enterprise accounts by ensuring agents continuously improve through structured iteration and operational feedback loops.

The ideal candidate is highly detail-oriented, technically curious, organized, and capable of identifying patterns in customer conversations that can improve automation quality, customer experience, and operational efficiency.

Core Responsibilities

AI Conversation Review & Optimization

 * Review inbound and outbound AI conversations across voice, SMS, and chat channels
 * Identify conversation failures, missed opportunities, escalation patterns, and customer friction points
 * Analyze call recordings, transcripts, and interaction data to improve AI behavior and response quality
 * Flag conversations requiring escalation or operational attention

Prompt Engineering & Agent Updates

 * Make approved overnight prompt updates and AI workflow adjustments
 * Improve prompts for clarity, accuracy, tone, qualification flows, objection handling, and operational consistency
 * Optimize AI routing, escalation logic, and conversational pathways
 * Assist in refining AI personalities, guardrails, and customer interaction structures

QA Preparation & Reporting

 * Prepare daily optimization reports and recommended changes for the U.S.-based leadership and QA teams
 * Document all updates, findings, issues, and proposed improvements clearly
 * Organize call examples and conversation snapshots for review
 * Maintain clean internal documentation for all deployed changes

Cross-Team Collaboration

 * Work closely with Project Managers, Operations, Customer Success, and Leadership teams
 * Support rapid implementation changes requested by enterprise customers
 * Assist with onboarding new AI deployments by helping configure prompts and workflows
 * Coordinate with U.S.-based QA reviewers before production-level adjustments are finalized

Continuous Improvement

 * Identify recurring customer questions, objections, and operational gaps
 * Recommend automation improvements based on real conversation trends
 * Help improve overall AI containment rates, customer satisfaction, and operational efficiency
 * Contribute to building internal prompt libraries, SOPs, and optimization standards


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