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# Dynamics NAV / Business Central Support Consultant

- **Company:** TSG
- **Location:** Gateshead, UK (Remote available)
- **Contract:** Permanent contract
- **Skills:** Document Capture Software, Microsoft Dynamics NAV, Microsoft SQL Server, Remote Access Technology, Information Technology, Microsoft Business Central
- **Published:** August 7, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=cda3c09d944cc2f6

## About the Role

To be successful in this role you must have a good knowledge of the NAV/BC system and associated ISV's preferably in a support capacity. In this role you will also be expected to support with short implementations of add-ons such as Jet and Continia, so a previous background delivering this within a Microsoft Partner would be preferred., * MB-800 certification would be a distinct advantage

 * Accounting qualifications or background preferred
 * Microsoft Partner experience is preferred
 * Good experience working on Microsoft Dynamics NAV/BC is essential
 * Implementation experience of Jet and Continia is preferred
 * Experience of Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler or/and Zetadocs
 * Experience with remote access software and associated technologies essential
 * Customer and service focused
 * Excellent telephone manner
 * Good attention to detail and analytical skills with a confident pro-active approach to work
 * Ability to determine root cause, propose solutions and make preventative suggestions to deliver outcomes
 * Excellent verbal & written communication skills
 * Knowledge of Microsoft SQL Server and Maintenance plans

## Description

As a Dynamics NAV/BC Support Consultant you will be expected to provide support to customers and internal colleagues for a range of Microsoft Dynamics NAV/BC Products including third-party add-ons., * Responding to and resolving NAV/BC support queries via telephone, email and remote access

 * Responding to telephone calls or emails from customers on the support helpdesk to work towards resolving cases
 * Call management and prioritisation, ensuring service level agreements (SLA's) are met
 * Problem analysis and data investigation
 * Attendance at handover meetings with the project team to assist with a smooth transition to support
 * Keeping up to date with latest software
 * Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
 * Work in a hybrid capacity to deliver consultancy in ISV Installs for Jet/Continia
 * Able to project manage and deliver CaaS Wave Releases as per the Microsoft schedule
 * You will also be expected to carry out any reasonable duties which may be requested from time-to-time
 * Always work in accordance with legislative requirements and company policy and procedures